At a Glance
- Tasks: Lead operations in mortgages and savings, ensuring top-notch customer service and team performance.
- Company: Respected Building Society known for competitive products and excellent service.
- Benefits: Hybrid working options and a supportive work environment.
- Other info: Opportunity to inspire teams and drive operational excellence in a dynamic setting.
- Why this job: Make a real impact by leading teams and enhancing customer experiences.
- Qualifications: 5+ years in senior operations within Financial Services and strong leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
The role
We are currently working exclusively with a well-established and respected Building Society to identify a new Head of Operations (Mortgages & Savings).
Reporting to COO the role of Head of Operations (Mortgages & Savings) will have full responsibility for all aspects of delivering customer outcomes in retail savings (acquisition and servicing) and mortgage servicing.
- Further responsibilities for Head of Operations (Mortgages & Savings) include
- Ensure the highest levels of customer service to members
- Set and oversee the achievement of KPI's for internal teams and individuals
- Lead, inspire and develop the direct reports and teams. Including Retail, Sales, Mortgage Servicing and Marketing.
- Ensure all operational processes and procedures are completed to the satisfaction of members and meet SLA's.
- Manage third party relationships and ensure compliance with the Society's third party policies
- Ownership of 1st line Risk & Compliance for Branch, Sales, Marketing & Servicing
- Use MI to identify trends and changes relating to Sales and Customer Service volumes and this relates to the overall business plan
The Company
- A well established and respected Building Society with a reputation for highly competitive products and excellent customer service. Hybrid working is available.
The Person
- c5+ years experience in a similar senior operations role within Financial Services.
- Strong leadership credentials with a proven track record of motivating and inspiring teams to achieve/exceed targets and goals
- Skilled in third party management with strong commercial and negotiation skills
- Demonstrate success in embedding and delivering operational and customer service excellence
- The ability to build credibility and influence at all levels of seniority
- Calm and focused under pressure who finds & delivers pragmatic solutions
- Strong MS Office including Word & Excel.
- #J-18808-Ljbffr
Head of Operations (Mortgages & Savings) in Kingstone employer: CooperGrey Recruitment Ltd
As a leading specialist banking business in Cardiff, we pride ourselves on fostering a dynamic work culture that champions innovation and employee growth. Our commitment to professional development is matched by our focus on work-life balance and a supportive environment, making us an excellent employer for those looking to make a meaningful impact in the banking sector.
Contact Details:
CooperGrey Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Mortgages & Savings) in Kingstone
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CooperGrey Recruitment Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Operations (Mortgages & Savings) in Kingstone
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CooperGrey Recruitment Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CooperGrey Recruitment Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CooperGrey Recruitment Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CooperGrey Recruitment Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CooperGrey Recruitment Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CooperGrey Recruitment Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
