Head of Sales Excellence – Online and Omnichannel in Fareham

A brighter future awaits you.

What to expect:

As our EMEA Head of Sales Excellence, you’ll be responsible for driving strategic growth and long-term value creation across CooperVision’s most significant online-led and digitally enabled retail partners in the EMEA region. This role leads the commercial relationship and P&L with region-wide online led top accounts (currently Alensa, Lentiamo, Kodano), ensuring strategic alignment, revenue acceleration, and operational excellence in a rapidly evolving e-commerce landscape. It also coordinates and supports market KAMs managing 13+ market-specific online-led customers. The role will also assess potential new customers and channels (e.g., marketplaces) and recommend future roll outs.

Responsibilities:

• Develop and execute multi-year joint business plans with each key partner, focused on revenue growth, market share expansion, and digital category leadership.
• Build high-trust, multi-level relationships with partner leadership teams, ensuring CooperVision is viewed as a critical growth enabler.
• Oversee commercial performance, forecasting, and P&L accountability for online-led accounts.
• Collaborate with internal teams (digital, supply chain, finance, regulatory, marketing, markets) to deliver best-in-class partner experiences and operational service.
• Identify and implement marketplace-optimized solutions (bundling, fulfilment models, API integration, digital content packages).
• Represent the voice of the customer in strategic planning, innovation pilots, and product roadmap discussions.
• Drive adoption of CooperVision’s sustainability, recurring service, and category growth strategies within digital accounts.
• Support eComm customer negotiations.
• Execute new product roll outs with online-led customers, especially in private label.
• Create and deploy an EMEA eComm sales playbook and track market plans and KPIs stemming from it.
• Develop deep insight of eComm channel in EMEA through data analysis, market research, and understanding.
• Provide customer-based feedback and needs requirements back to EMEA Sales and Marketing teams to develop new portfolio opportunities as well as Key Account eComm concepts and tools.
• Identify and evaluate future sales opportunities and investments.

About You:

We’re looking for someone with a broad range of experience in commercial, strategic account management or e-commerce leadership roles. You’ll have worked within large, multi-country retail or digital accounts across the EMEA region and have deep knowledge of digital commerce ecosystems, including marketplaces, subscription models, CRM-based retention, and API-driven sales platforms. Experience in healthcare, medical devices, vision care or FMCG preferred.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including bonus, 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.