At a Glance
- Tasks: Assist customers in the UK and Ireland with inquiries and manage orders.
- Company: Join CooperSurgical, a leader in fertility and women's healthcare.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic remote work environment with a focus on collaboration and quality.
- Why this job: Make a real difference in people's lives while supporting families at crucial moments.
- Qualifications: Relevant degree and 3+ years in customer service or business support.
The predicted salary is between 30000 - 40000 € per year.
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
Responsibilities:
- Assist the UK and Ireland markets, handling various customer requests and inquiries.
- Work closely with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes.
- Manage and handle Sales Orders according to current CooperSurgical processes.
- Secure adequate follow up on orders, all through the supply chain.
- Manage and handle complaints and return orders, according to current CooperSurgical processes.
- Handle and manage various customer inquiries.
- Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
- Be an active part of the complete EMEA CE group.
- Backup for direct market CEA’s in peaks and unknown situations.
- Complete ad hoc tasks delegated by the Manager and Senior Director, Customer Experience.
Travel: Occasionally, 2-3 times a year.
Work Environment: Remote - UK.
Qualifications:
- Relevant degree in Customer Service, Sales Support, or Business Administration.
- Experience with Customer Service.
- Experience with Order Management, Complaints/Credits.
- Experience working in larger and complex international organisations.
- Well-versed in MS-Office and knowledge of NAVISION (or equivalent ERP systems) and CRM.
- English language is mastered in writing and speaking.
- Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Detail oriented, and sense of the big picture.
- Ability and interest in navigating in and adapting.
Experience: 3+ years of Business Support/Customer Service experience.
Customer Service Specialist- 12 months Temp employer: CooperCompanies
CooperSurgical is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the field of women's healthcare. With a strong commitment to innovation and collaboration, the company fosters a supportive work culture that encourages professional growth and development. Working remotely in the UK, you will enjoy the flexibility of a modern workplace alongside the opportunity to contribute to meaningful healthcare solutions that enhance the lives of families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist- 12 months Temp
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at CooperSurgical or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints or manage orders. We want you to show off your skills and experience confidently!
✨Tip Number 3
Don’t forget to research CooperSurgical! Knowing their products and values will help you connect your experience to what they do. It shows you're genuinely interested and ready to be part of their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and know how to navigate online processes, which is key for a Customer Service Specialist.
We think you need these skills to ace Customer Service Specialist- 12 months Temp
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any relevant experience in customer service, order management, or working with international teams. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background aligns with our values at CooperSurgical. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role requires fluent English, make sure your application is clear and well-written. We appreciate attention to detail, so double-check for any typos or grammatical errors. Good communication is key in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a great trait for a Customer Service Specialist!
How to prepare for a job interview at CooperCompanies
✨Know the Company Inside Out
Before your interview, take some time to research CooperSurgical. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Specialist, you'll likely face various customer inquiries and complaints. Think of specific examples from your past experience where you successfully handled difficult situations. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Tech Savvy
Since the role requires familiarity with MS-Office and ERP systems like NAVISION, be prepared to discuss your experience with these tools. If you have any specific achievements or efficiencies you've created using technology, make sure to highlight them!
✨Emphasise Teamwork and Collaboration
CooperSurgical values collaboration, so be ready to talk about how you've worked effectively within a team. Share examples of how you've supported colleagues or contributed to group projects, as this will align with their emphasis on being friendly partners.
