At a Glance
- Tasks: Record and assess product complaints to ensure quality and compliance.
- Company: Join CooperVision, a leading manufacturer of soft contact lenses.
- Benefits: Enjoy 25 days holiday, healthcare cover, and a wellness platform.
- Other info: Diverse and inclusive culture with extensive training opportunities.
- Why this job: Make a real impact in eye care while developing your career.
- Qualifications: Strong communication skills and experience in quality or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Department: R&D
Location: Eastleigh, moving to Nursling (Adanac Park) mid-September 2026
Working hours: Mon – Fri 37.5 hours a week
A brighter future awaits you. CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives.
Job summary – What to expect: This role is an entry level position which is critical to ensuring that product complaints, including device deficiencies, defects, and adverse medical events, are accurately recorded, assessed, and managed in compliance with current regulatory requirements. Supporting CooperVision’s Medical Monitor, the role helps maintain high standards of quality, customer care, and regulatory compliance while protecting the company’s reputation.
Your responsibilities will include:
- Receive complaint (adverse event or device deficiency) information from all R&D studies after review by Medical Monitor. Once received, enter complaint information in the quality system.
- Evaluate submitted product complaint forms to determine if further information is required.
- Act as a liaison between CooperVision and the complainant, whether it is a contract research organization or site, to ensure completeness of data.
- Update complaint records as necessary for any newly received or revised details.
- Prepare medical complaint summaries and trend report analysis of R&D complaints for review.
- Act as a technical resource to department management on R&D complaint trends as related to possible quality problems.
- Interact with Global RA, Legal and CooperVision Quality departments regarding product complaint (adverse event or device deficiency) activities as applicable.
- Maintain current knowledge of technical information on CooperVision products.
- Fully understand patient compliance to proper lens care and handling.
- Carry out any other required technical information or service deemed necessary by management.
About you: We are looking for someone with:
- Strong verbal and written communication skills.
- Strong mathematic/analytical skills.
- Ability to manage multiple priorities.
- Detail orientated with the ability to work independently.
- Ability to manage time effectively and maintain a high level of organization.
- Microsoft Office Suite required including proficiency in Word and Excel.
- Electronic Management System experience required.
- Agile experience is a plus.
Experience & Education:
- 1-3 years’ experience in a Quality or Customer Service role.
- Minimum one year in the eye care industry preferred.
- Associate or Bachelor’s degree in applied science or related field.
What we offer: You’ll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!
We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.
What you can expect: As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.
If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.
Clinical Safety Specialist employer: CooperCompanies
CooperVision is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive benefits package including 25 days holiday, healthcare cover, and access to wellness resources. With a commitment to personal and professional development, employees can take advantage of extensive training and LinkedIn Learning opportunities, all within a diverse and inclusive work culture that values different perspectives. Located in Eastleigh, soon to be at Adanac Park, this role as a Clinical Safety Specialist provides a meaningful opportunity to contribute to improving the lives of lens wearers while ensuring high standards of quality and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Safety Specialist
✨Dive into Local Health Networks
Health sciences administration is all about connections, so get yourself involved in local health networks and organisations. Attend community health events and workshops where you can meet professionals who work in the sector. This not only helps you make contacts but also shows your commitment to the field!
✨Leverage Your University Career Services
If you're still in school or just graduated, don’t forget to check out your university's career services. They often have partnerships with healthcare organisations looking to hire entry-level positions, plus they can help you with interview prep and networking opportunities—we've all been there!
✨Take Advantage of Online Job Fairs
Keep an eye out for online job fairs that focus on the health sciences sector. These virtual events are a goldmine for entry-level roles, as you can interact with recruiters and learn about job openings right from your home. It’s a casual way to get your face out there without the pressure of a formal interview!
✨Apply Directly through Our Website!
When you spot an opening you like, leap into action and apply through our website! We love seeing passionate candidates who are eager to kickstart their careers in health sciences administration. Ensure you tailor your application to reflect your real interest in the role and the company, CooperCompanies!
We think you need these skills to ace Clinical Safety Specialist
Some tips for your application 🫡
Show Off Your Relevant Qualifications:In health sciences administration, we want to see any relevant qualifications, like a degree or certificates in health administration. Make sure you highlight these on your CV, especially if you've had coursework or projects that relate to the role. This will give us a clear idea of your academic background and how it fits with what we’re looking for at CooperCompanies.
Highlight Your Experience with Health Systems:Even if you don’t have direct experience in administration, think back to any volunteer work, internships, or projects related to health systems. Detail your roles and what you learnt—especially any organisational or communication skills, as these are vital in our field. It’s all about showing us you’ve got the foundational knowledge and potential for growth in this entry-level role.
Craft a Genuine Cover Letter:Your cover letter should be your chance to tell us why you're excited about joining CooperCompanies and how you can contribute. Share your passion for health sciences and what you hope to learn in this entry-level role. A personal touch goes a long way in making your application stand out from the crowd!
Make Your Application Reflect You:Since this is an entry-level position, let your personality shine through. Use clear language, be honest about your experiences, and don’t hesitate to show enthusiasm for learning and growth. We’re on the lookout for fresh talent, and your individuality could be what captures our attention at CooperCompanies.
How to prepare for a job interview at CooperCompanies
✨Showcase Your People Skills
In health sciences administration, it's all about communication and teamwork. Make sure to highlight any experiences where you've worked with diverse teams or interacted with patients. We want to see your ability to collaborate and manage relationships – a key part of the role at CooperCompanies!
✨Familiarise Yourself with Relevant Software
You’ll likely encounter specific software tools in this field, like electronic health records (EHR) systems or data management software. Brush up on the basics of these tools, or if you’ve used any similar platforms, mention that experience. It’ll show we understand the technical side of health sciences administration when we chat with CooperCompanies.
✨Focus on Your Learning and Adaptability
As an entry-level candidate, we know you might not have extensive experience, but emphasise your willingness to learn. Talk about your coursework, projects, or volunteer experiences that helped you develop relevant skills or insight. Showing that you’re coachable can be highly appealing to CooperCompanies.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and critical thinking skills in real-life situations. Practice how you might handle common challenges in health administration, like managing patient data discrepancies or coordinating care. This can reveal your thought process and readiness for the role at CooperCompanies.
