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- Tasks: Manage B2B enterprise customer relationships and collaborate with internal teams.
- Company: Tech-driven company focused on customer success.
- Benefits: Flexible working hours, competitive pay, and hybrid work model.
- Why this job: Join a dynamic team and make a real difference for enterprise customers.
- Qualifications: 3+ years of experience in customer success and strong organisational skills.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A technology-driven company is seeking a Customer Success Manager to support B2B enterprise customers. This role involves managing customer relationships, communication via digital tools, and collaboration with internal teams.
Candidates should have at least 3 years of relevant experience and strong organizational skills.
The position offers flexible working hours, competitive compensation, and a hybrid work model based in London.
Enterprise Customer Success Manager — Hybrid (London) employer: Cooper
Contact Detail:
Cooper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager — Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and customer success stories. This shows your genuine interest and helps you connect your experience with their needs.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Enterprise Customer Success Manager — Hybrid (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer relationships and using digital tools. We want to see how your skills align with the role of a Customer Success Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: As an Enterprise Customer Success Manager, strong organisational skills are key. In your application, give examples of how you've successfully managed multiple projects or customer accounts. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cooper
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to B2B enterprise environments. Be ready to discuss how you've used these metrics in your previous roles to drive customer satisfaction and retention.
✨Showcase Your Communication Skills
Since this role involves a lot of communication via digital tools, prepare examples that highlight your ability to convey complex information clearly. Think about times when you successfully managed customer expectations or resolved issues through effective communication.
✨Demonstrate Organisational Prowess
Organisational skills are crucial for this position. Come prepared with examples of how you've managed multiple accounts or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Familiarise Yourself with the Company’s Tech Stack
Research the technology and tools the company uses for customer success management. Being knowledgeable about their systems will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
