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For Companies At a Glance
- Tasks: Support and grow B2B enterprise customers in a tech-driven environment.
- Company: Fast-growing VC-backed company with a focus on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the key contact for customers and make a real impact on their success.
- Qualifications: Minimum three years of experience in Customer Success.
- Other info: Join a dynamic team and thrive in a modern work culture.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for one of our clients. We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment.
Responsibilities:
- You manage and support B2B enterprise customers throughout their lifecycle.
- After successful onboarding, you become the main point of contact for all customer inquiries and requests.
- You communicate daily with customers via email and digital collaboration tools, including scheduled check-ins and service calls.
- You act as the central interface between customers and internal teams, ensuring that issues, feedback, and escalations are resolved efficiently.
- For complex topics, you collaborate closely with relevant stakeholders and ensure timely and independent resolution of customer requests.
Your Profile / Qualifications:
- At least three years of experience in Customer Success.
Customer Success Manager in VC-backed fast growing company in London employer: Cooper
Contact Detail:
Cooper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in VC-backed fast growing company in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. Think about how you’ve handled difficult situations in the past and be ready to share those stories. We want you to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When chatting with potential employers, highlight specific instances where you've successfully managed customer relationships or resolved issues. This will help them see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Customer Success Manager in VC-backed fast growing company in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with B2B enterprise customers and any tech-savvy skills you have. We want to see how you can support and grow customer relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your previous experiences make you the perfect fit for this role. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since you'll be the main point of contact for customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Cooper
✨Know Your Customers
Before the interview, research the company's existing B2B enterprise customers. Understand their industries, challenges, and how the company’s solutions can benefit them. This will show your potential employer that you’re proactive and genuinely interested in helping their clients succeed.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially during onboarding or when resolving issues. Be ready to demonstrate your ability to use digital collaboration tools, as this is crucial in a tech-driven environment.
✨Highlight Problem-Solving Abilities
Think of specific instances where you’ve resolved complex customer issues. Be prepared to discuss your approach to problem-solving and how you collaborated with internal teams to ensure customer satisfaction. This will illustrate your capability to act as a central interface between customers and stakeholders.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s customer success strategies, team dynamics, and growth plans. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
