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For Companies At a Glance
- Tasks: Support and grow B2B enterprise customers in a tech-driven environment.
- Company: Fast-growing VC-backed company with a modern approach.
- Benefits: Flexible hours, competitive salary, 30 days vacation, and mobility perks.
- Why this job: Be the key contact for customers and make a real impact.
- Qualifications: 3+ years in Customer Success or relevant degree; strong communication skills.
- Other info: Hybrid work model with regular team events and structured onboarding.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for one of our clients. We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment.
Responsibilities
- You manage and support B2B enterprise customers throughout their lifecycle.
- After successful onboarding, you become the main point of contact for all customer inquiries and requests.
- You communicate daily with customers via email and digital collaboration tools, including scheduled check-ins and service calls.
- You act as the central interface between customers and internal teams, ensuring that issues, feedback, and escalations are resolved efficiently.
- For complex topics, you collaborate closely with relevant stakeholders and ensure timely and independent resolution of customer requests.
Your Profile / Qualifications
- At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practical experience.
- Confident working with MS Office and CRM systems (e.g., Salesforce); experience with support or ticketing tools is a plus.
- Excellent English communication skills.
- Experience working with software solutions, ideally in SaaS, HR tech, or CRM environments.
- Strong communication skills, empathy, and a structured, solution-oriented mindset.
- High level of ownership, organization, and the ability to work independently.
What’s Offered
- Flexible working hours and a hybrid work model.
- Competitive salary consisting of fixed and variable components.
- 30 days of vacation (based on a 5-day work week).
- Mobility benefits (e.g., public transport ticket or bike leasing).
- Company pension scheme and corporate benefits.
- Modern hardware of your choice (Mac or Windows).
- Regular team events and social activities.
- Structured onboarding and a collaborative, professional work environment.
The role is based in London with a hybrid setup (approximately 3 days per week in the office). During the onboarding period, higher on-site presence may be required.
Application Process
To be considered, follow this easy 3-step process:
- Click on the apply button which will redirect you to our apply page.
- Add your CV and any other data to complete your profile.
- Talk to Coo (our AI recruiter) for it to understand your experience and ambitions.
Once your profile is confirmed, you will be considered for this position and potentially any other similarly matching positions.
Customer Success Manager in VC-backed fast growing company employer: Cooper
Contact Detail:
Cooper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in VC-backed fast growing company
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your problem-solving skills, especially in customer scenarios.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Customer Success Manager in VC-backed fast growing company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your experience in managing B2B enterprise customers and any relevant software solutions you've worked with.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your background makes you a great fit. Be sure to mention specific examples of how you've supported customers in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Follow the Application Process: Don’t forget to apply through our website! Follow the easy 3-step process outlined in the job description to ensure your application gets noticed. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cooper
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success. Understand the lifecycle of B2B enterprise customers and be ready to discuss how you've managed similar portfolios in the past. This will show that you’re not just familiar with the role, but that you can hit the ground running.
✨Familiarise Yourself with Tools
Since the role involves using CRM systems like Salesforce and possibly support tools, it’s a good idea to get comfortable with these platforms. If you have experience with them, prepare examples of how you’ve used these tools to enhance customer relationships or resolve issues.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of examples from your previous roles where you successfully resolved complex issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to work independently.
✨Show Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to showcase your engagement and interest in the company and its customers.
