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- Tasks: Manage a diverse commercial client portfolio and lead a high-performing team.
- Company: Join Cooper Parry, the rebels of accountancy, known for our innovative approach.
- Benefits: Enjoy flexible work, generous holidays, enhanced parental leave, and a vibrant wellbeing programme.
- Other info: Be part of a dynamic culture that values people and relationships above all.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong service charge accounting background and excellent client management skills required.
The predicted salary is between 45000 - 55000 £ per year.
About the role...
At Cooper Parry, we do things differently. Our Service Charge team is no exception. We’re looking for an experienced Service Charge Manager to take ownership of a varied commercial client portfolio while playing a key role in shaping how our service charge offering continues to grow and evolve. This is a hands‑on role that blends technical service charge expertise with client leadership, financial oversight, and the day‑to‑day management of a high‑performing team. If you enjoy being close to clients, thrive on responsibility, and want genuine influence over delivery, systems and people, this one’s for you.
You will be:
- Owning a commercial service charge portfolio, acting as the main client contact and ensuring delivery in line with RICS and industry standards
- Reviewing higher‑risk service charge accounts, providing technical oversight and guidance where it matters most
- Leading fees, billing and revenue management, including forecasting, WIP review and month‑end processes
- Supporting in managing and developing the service charge team, setting priorities, overseeing resourcing
- Improving systems, processes and growth within the team
The role will be based in our Birmingham hub, with a requirement to attend the office at least once a week. The role will also be designed to help you grow and develop through your career journey. With access to a wide range of knowledge to help push yourself further - from Managers to Partners, the team are always happy to support you.
About you...
At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, we're looking for a Service Charge Manager who can demonstrate the following:
- Strong background in service charge accounting, ideally across both commercial and residential portfolios
- Excellent client relationship and stakeholder management skills
- Experience in managing and developing staff members within a fast‑paced environment
- Confident in financial oversight, forecasting and billing processes
- Proficient with workflow and finance systems
- Highly organised, proactive, and comfortable working under pressure to meet multiple deadlines
About us...
We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.
Check out our recent achievements:
- Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
- Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
- Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience
What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like:
- A flexible approach to work - balancing working from home, in office or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
Service Charge Manager employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Charge Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your service charge accounting skills and client management experience. Be confident and let them know how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching Cooper Parry’s culture and values. They’re all about being nice and playing all in, so think about how you can demonstrate these qualities during your conversation. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cooper Parry family. Let’s make it happen!
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your strong background in service charge accounting. We want to see how your experience aligns with managing both commercial and residential portfolios, so don’t hold back on those details!
Client Relationships Matter: Since this role is all about client leadership, share examples of how you've built and maintained excellent client relationships. We love seeing how you’ve made a difference for your clients in the past.
Be Organised and Proactive: We’re looking for someone who can handle multiple deadlines under pressure. In your application, give us a glimpse of how you stay organised and proactive in your work – it’ll really make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cooper Parry
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on key financial metrics and be ready to discuss how you've managed billing processes and forecasting in previous roles. This will show that you can handle the financial oversight required for the position.
✨Client Relationship Mastery
Cooper Parry values strong client relationships, so prepare examples of how you've successfully managed stakeholders in the past. Think about specific challenges you've faced and how you navigated them to maintain or improve client satisfaction. This will highlight your ability to be the main client contact.
✨Team Leadership Insights
Since this role involves managing and developing a team, come prepared with examples of how you've led teams in fast-paced environments. Discuss your approach to setting priorities and overseeing resources, as well as any successes you've had in improving team performance.
✨Embrace the Culture
Cooper Parry prides itself on its unique culture, so make sure you understand their values. Be ready to share how you embody qualities like being proactive, organised, and nice. Show that you're not just a fit for the role, but also for the company culture, which is all about collaboration and support.