At a Glance
- Tasks: Create exceptional experiences and provide top-notch service in a vibrant office environment.
- Company: Join the rebels of accountancy, known for their innovative culture and client-focused approach.
- Benefits: Enjoy generous holidays, flexible dress code, and a multi-award-winning wellbeing programme.
- Other info: Great opportunities for career development and community engagement.
- Why this job: Be part of a dynamic team that values your input and encourages personal growth.
- Qualifications: No formal qualifications needed, just a passion for customer service and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about creating exceptional experiences? Are you eager to get stuck in and go the extra mile? We’re on the lookout for a bubbly, enthusiastic ‘doer’ to join the Facilities team in our state-of-the-art central Manchester office. We are looking for someone proactive, who will jump straight in to provide a best-in-class service to everyone walking through our doors, clients and colleagues alike. Experience with clients is a must – our Manchester office needs an independent thinker, who can confidently thrive on autonomy. If you’re self-motivated with experience of working both independently and as part of a team, then we’d love to hear from you!
Our brand is a big deal to us and our offices play a huge part in what makes us who we are. They have been crafted and built to promote diverse working, helping to put people at ease, drive motivation and engagement whilst having a funky edge. Our Facilities team are vital to the upkeep, running and general day to day that ensure our offices keep ticking to the high standard that our CPer’s and clients expect.
As a Front of House Facilities Assistant, you’ll know that this is a busy role that will keep you on your toes. You will deal with office maintenance and administrative support to the office. You can expect to:
- Meet and greet our visitors offering a friendly, helpful client experience
- Take a proactive approach to keeping our office operating smoothly
- Set up and clear down meeting spaces, keeping them looking great
- Order, manage and replenish office supplies
- Keep the office space in tip-top shape - clean, organised, and presented to a high standard
- Coordinate with cleaning services and ensure regular upkeep of communal areas
- Oversee the functionality and maintenance of the office, our equipment and furniture
- Coordinate contractors when maintenance is required, being their onsite contact
- Find cost-effective solutions for office needs without compromising quality
- Support team events and activities by organising materials if needed
- Help to maintain health and safety across the Manchester office
- Support with the management of wider facilities-related projects and initiatives
At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.
In addition to those core values, as a Facilities Assistant, you will play a key role in the flow and upkeep of our office space and whilst qualifications aren’t necessary, we are looking for someone who is:
- Internet savvy with strong Microsoft Office skills
- Confident working independently
- An ‘ideas person’ - we’re always excited to make sure our building and facilities services stay cool and ahead of the game and would be keen to hear your input!
- Our clients love a friendly and helpful face so knowing the fundamentals of exceptional customer service
- Eager to get stuck in and go the extra mile
- Nothing will be too much trouble, and you’ll thrive being up on your feet and getting stuck in!
We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.
Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like:
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Facilities Assistant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cooper Parry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cooper Parry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Facilities Assistant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cooper Parry:Your cover letter is your chance to shine! Tell us why you want to work at Cooper Parry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cooper Parry!
How to prepare for a job interview at Cooper Parry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
