Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients post-implementation and enhance their experience with our services.
- Company: Join an award-winning team at Cooper Parry, known for innovation and client satisfaction.
- Benefits: Enjoy remote work, generous holidays, training funding, and a collaborative team environment.
- Other info: Be part of a dynamic culture that values learning, collaboration, and diversity.
- Why this job: Make a real impact by helping clients maximise their NetSuite systems.
- Qualifications: Strong customer service skills and experience in client-facing roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the role... Are you organised, client‑focused, and keen to build a career supporting customers after go‑live? We’re looking for a Managed Service Executive to join our growing Managed Service team at CP Digital.
About the team… This role sits within our Managed Service function, supporting our portfolio of managed service clients post‑implementation. You’ll work closely with the Managed Service Lead and wider delivery teams to ensure clients receive a high‑quality, consistent service, helping them get ongoing value from their NetSuite system.
About the day to day… The role blends day‑to‑day client support with structured delivery of small enhancements and improvements. You’ll build strong client relationships, develop your system knowledge, and play an important role in maintaining client satisfaction and retention across the Managed Service portfolio. Day to day, you can expect to:
- Support a portfolio of managed service clients, acting as a key point of contact for day‑to‑day requests
- Log, manage, and progress client tickets through the help desk system in line with agreed SLAs
- Support onboarding of new managed service clients, including knowledge‑transfer activities
- Provide regular updates to clients on progress, timelines, and next steps
- Assist in the delivery of client roadmaps by coordinating tasks and improvement items
- Work closely with consultants and technical teams to ensure smooth and timely delivery
- Support internal process improvements to enhance Managed Service efficiency and consistency
- Support the Managed Service Lead with monthly utilisation reporting
- Contribute to the weekly account management meeting to escalate any issues and concerns, and to suggest service improvements
About you... At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP. You’ll be a proactive, detail‑oriented individual who enjoys working with clients and supporting structured delivery in a fast‑paced environment. You’re comfortable juggling multiple priorities and communicating clearly with both internal teams and clients.
In addition to those core values, as a Managed Services Executive you should:
- An engaging, professional personality with a strong customer service mindset and confidence working with clients
- Excellent written and verbal communication skills
- Good organisational skills with the ability to manage multiple tasks and priorities
- A logical, structured approach to problem solving and investigating system issues
- The confidence to work autonomously, with good judgement on when to escalate
- Experience in a managed service, application support, ERP support, or client facing delivery role
- Experience with NetSuite or another ERP system is desirable but not essential, as training and support will be provided.
About us... MacroFin are an award-winning NetSuite Alliance Partner; run by accountants, for accountants. Now part of Cooper Parry - The Rebels of Accountancy, it is an exciting time to be part of this rocket ship. Launched in 2018, the MacroFin team have looked to flip the Finance ERP model on its head, changing the way the systems are implemented. Now boasting a unique finance led approach, resulting in a quicker average go-live, client satisfaction and success.
What do we look like now:
- 40+ team members, including 16 Senior Financial Consultants
- Delivered 300+ successful projects for some of the worlds fastest growing and most recognisable brands
- Five-time NetSuite Partner of the Year award-winners
Check out our recent achievements:
- Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
- Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
- Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience
What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like:
- Remote role with occasional travel to Cooper Parry office locations & client sites to collaborate with the team and meet clients
- Generous holiday entitlement
- Funding for employee training courses for continued professional development
- Close-knit, collaborative team who promote the sharing of ideas and innovative technical solutions
- Bonus Scheme
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
Managed Services Executive employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at CP Digital on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Managed Services Executive role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Since CP Digital values being nice and proactive, think of examples from your past where you demonstrated these traits.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in client-facing roles before, especially in managed services or application support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Managed Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Managed Services Executive role. Highlight your client-facing experience and any relevant support roles you've had, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting clients post-implementation and how your proactive approach aligns with our values at Cooper Parry. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application demonstrates your excellent communication skills. Use clear, concise language and structure your application well to make it easy for us to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the process!
How to prepare for a job interview at Cooper Parry
✨Know Your Stuff
Before the interview, make sure you understand the basics of NetSuite and managed services. Brush up on common client issues and how to resolve them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Client-Focused Mindset
Prepare examples from your past experiences where you've successfully supported clients or improved their satisfaction. Highlight your communication skills and how you’ve built strong relationships, as this role is all about client interaction.
✨Be Organised and Structured
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. You could even bring a planner or digital tool to the interview to show how you keep track of your responsibilities and deadlines.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, client onboarding processes, or how they measure success in the Managed Services team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.