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- Tasks: Lead a dynamic team, ensuring smooth operations and exceptional client experiences.
- Company: Join Cooper Parry Wealth, a bold and innovative financial services firm.
- Benefits: Enjoy flexible work, generous holidays, and a supportive wellbeing programme.
- Why this job: Make a real impact in a collaborative environment that values growth and creativity.
- Qualifications: Experience in client services leadership and strong communication skills are essential.
- Other info: Be part of an award-winning team committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for an experienced client services leader to join our growing team in London.
About the Role
As a Client Services Team Leader, you will lead and inspire a highâperforming team, ensuring smooth operations, compliance, and continuous improvement.
Responsibilities
- Leading and managing a team of Client Services professionals, providing guidance, support, and regular feedback.
- Overseeing dayâtoâday operations, ensuring accuracy, efficiency, and compliance with regulatory requirements.
- Acting as a role model for our culture and values, fostering collaboration and engagement.
- Identifying training needs and delivering tailored development plans.
- Conducting regular 1:1s, performance reviews, and career progression conversations.
- Supporting process improvements and initiatives that enhance client experience and operational efficiency.
- Collaborating with senior leaders and other teams to ensure seamless service delivery.
About the Team
Cooper Parry Wealth isnât your typical financial services firm. Weâre bold, innovative, and committed to delivering an exceptional client experience. Our awardâwinning team is passionate about making a real difference for our clients and each other. Youâll be joining a collaborative, peopleâfirst environment where ideas are encouraged, and growth is celebrated.
About You
At Cooper Parry, weâre in it together. All we ask of our people is that they play all in. Youâll continuously strive to keep learning â whether youâre a trainee or a Partner â and youâll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP CP.
In addition to those core values, as a Client Services Team Leader you should have:
- Proven experience in a line management role within Client Services or Financial Services.
- Strong understanding of operational processes and compliance requirements.
- Excellent communication and interpersonal skills, with the ability to motivate and develop others.
- Highly organised, proactive, and able to manage multiple priorities.
- Techâsavvy with proficiency in Microsoft Office and collaboration tools.
Desirable
- Experience in process improvement and change management.
- Knowledge of training delivery and talent development.
About Us
Weâve been dubbed 'the rebels of accountancy'. Weâre straightâtalking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, clientâfocused service â free from unnecessary red tape.
Check Out Our Recent Achievements
- Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
- Became B Corp Certified in 2023 and weâre still the UKâs largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
- Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience
Whatâs in it for you?
- A flexible approach to work - balancing working from home, in office or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code â just 'wear something!'
- A multiâawardâwinning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, weâll work with you to ensure you have everything you need to develop your skills and achieve your best.
Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
For the attention of agencies â unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Other
Location: London, England, United Kingdom
Client Services Team Leader in London employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Services Team Leader in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes itâs not just what you know, but who you know that can land you that dream job.
â¨Tip Number 2
Prepare for interviews by researching the company culture and values. At Cooper Parry, they value collaboration and being bold, so think about how you can demonstrate these traits in your responses. We want to see your personality shine through!
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We canât stress enough how important it is to be confident and articulate when discussing your experience and how it aligns with the role.
â¨Tip Number 4
Donât forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar. And remember, apply through our website for the best chance at landing that Client Services Team Leader position!
We think you need these skills to ace Client Services Team Leader in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Team Leader role. Highlight your leadership experience and any relevant achievements in client services or financial services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre the perfect fit for our team. Share specific examples of how you've led teams, improved processes, or enhanced client experiences in your previous roles.
Showcase Your Soft Skills: We value communication and interpersonal skills highly. Make sure to include examples that demonstrate your ability to motivate and develop others, as well as how you foster collaboration within a team.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our innovative team at Cooper Parry.
How to prepare for a job interview at Cooper Parry
â¨Know Your Stuff
Before the interview, make sure you understand Cooper Parry's values and culture. Familiarise yourself with their approach to client services and how they prioritise collaboration and innovation. This will help you align your answers with what theyâre looking for.
â¨Showcase Your Leadership Skills
As a Client Services Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how youâve fostered a positive work environment.
â¨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and operational knowledge. Think of specific situations where you improved processes or handled compliance issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if itâs the right fit for you.
