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For Companies At a Glance
- Tasks: Be the go-to tech hero, solving IT issues and supporting users with confidence.
- Company: Join Cooper Parry, a bold and innovative tech company in Manchester.
- Benefits: Enjoy flexible work, generous holidays, and a vibrant wellbeing programme.
- Why this job: Make a real impact by enhancing digital experiences for everyone.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
- Other info: Be part of a supportive culture that values growth and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Overview
IT Service Desk Technician – Be the Hero Behind the Screens
Location: Manchester (with travel to UK sites as needed). Type: Full-time | Permanent.
At Cooper Parry, we don’t just fix IT issues—we create seamless digital experiences. We’re on the hunt for a next-level IT Service Desk Technician who’s proactive, passionate, and ready to take ownership of our tech landscape.
Responsibilities
- Be the first point of contact for all IT support queries—delivering 1st & 2nd line support across Microsoft 365, Office apps, and internal systems.
- Troubleshoot and resolve hardware, software, mobile, and audio & visual issues with confidence and clarity.
- Build and configure devices for new joiners, ensuring a smooth onboarding experience.
- Maintain and support end-user tech—from laptops to printers to meeting room setups.
- Log, track, and resolve incidents and service requests with precision and care.
- Spot patterns, dig deep into recurring issues, and implement long-term fixes.
- Create and maintain clear, user-friendly documentation to support the wider team.
- Own your work. Drive continuous improvement. Keep the business moving.
What you’ll bring / Qualifications
- Proven experience in a fast-paced IT Service Desk environment.
- Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
- A natural communicator—clear, confident, and calm under pressure.
- A problem-solver who thrives on challenges and takes pride in delivering results.
- Experience with IT infrastructure services and user lifecycle management.
- Microsoft certifications or equivalent qualifications required.
What makes you a Rockstar
- You’re proactive. You anticipate needs and act fast.
- You’re obsessed with service and love making people’s day better through tech.
- You’re curious, always learning, and never afraid to ask “what if?”
- You’re a team player with energy, positivity, and a can-do attitude.
Why Cooper Parry?
At CP, we do things differently. We’re bold, brave, and believe in breaking the mold. We’re building a culture where people love what they do, feel supported, and are empowered to grow. If you’re ready to play all in, challenge the status quo, and be part of something exciting—this is your moment.
What’s in it for you? / Benefits
- A flexible approach to work – balancing working from home, in office or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
Feeling supported and welcomed is a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
For the attention of agencies – unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
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IT Service Desk Technician employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled tech issues in the past. This will demonstrate your proactive approach and ability to think on your feet—qualities Cooper Parry values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Cooper Parry team.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Desk Technician. Highlight your experience with Microsoft 365, Intune, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech and how you’ve tackled challenges in previous roles. Let us know why you’re excited about joining Cooper Parry and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love proactive problem-solvers, so don’t hold back on sharing those success stories that showcase your skills!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Cooper Parry
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, Azure, and Windows 10/11. Be ready to discuss specific experiences where you've resolved issues using these tools. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of challenging IT problems you've faced and how you tackled them. Highlight your thought process and the steps you took to resolve the issues. This will demonstrate your proactive nature and ability to thrive under pressure.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. During the interview, focus on being clear and calm, especially when discussing past experiences. This will showcase your natural communication skills and ability to connect with users who may not be as tech-savvy.
✨Emphasise Your Team Spirit
Cooper Parry values a positive team environment, so be sure to share examples of how you've collaborated with others in previous roles. Talk about how you contribute to a supportive atmosphere and how you handle feedback, showing that you're a true team player.
