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For Companies At a Glance
- Tasks: Be the go-to tech hero, solving IT issues and enhancing user experiences.
- Company: Join Cooper Parry, a bold and innovative accountancy firm.
- Benefits: Enjoy flexible work, generous holidays, and a vibrant wellbeing programme.
- Why this job: Make a real impact in tech while growing your skills in a supportive environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
- Other info: Be part of a dynamic team that values curiosity and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
IT Service Desk Technician – Be the Hero Behind the Screens. Location: London – Broadgate (with travel to UK sites as needed). Type: Full-time | Permanent. At Cooper Parry, we don’t just fix IT issues—we create seamless digital experiences. We’re looking for a proactive, passionate IT Service Desk Technician who’s ready to take ownership of our tech landscape.
Responsibilities
- Be the first point of contact for all IT support queries—delivering 1st & 2nd line support across Microsoft 365, Office apps, and internal systems.
- Troubleshoot and resolve hardware, software, mobile, and audiovisual issues with confidence and clarity.
- Build and configure devices for new joiners to ensure a smooth onboarding experience.
- Maintain and support end-user tech—from laptops to printers to meeting room setups.
- Log, track, and resolve incidents and service requests with precision and care.
- Spot patterns, investigate recurring issues, and implement long-term fixes.
- Create and maintain clear, user-friendly documentation to support the wider team.
- Own your work. Drive continuous improvement. Keep the business moving.
What You Bring to the Table
- Proven experience in a fast-paced IT Service Desk environment.
- Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
- A natural communicator—clear, confident, and calm under pressure.
- A problem-solver who thrives on challenges and delivers results.
- Experience with IT infrastructure services and user lifecycle management.
- Microsoft certifications or equivalent qualifications required.
What Makes You a Rockstar
- You’re proactive and anticipate needs.
- You’re obsessed with service and enjoy improving others’ day through tech.
- You’re curious, always learning, and open to new ideas.
- You’re a team player with energy, positivity, and a can-do attitude.
Why Cooper Parry
At CP, we do things differently. We’re bold, brave, and believe in breaking the mold. We’re building a culture where people love what they do, feel supported, and are empowered to grow. If you’re ready to play all in, challenge the status quo, and be part of something exciting—this is your moment.
What’s in it for you
- A flexible approach to work – balancing working from home, in the office, or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
About Us
We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking, never afraid to share our opinions, and we deliver a streamlined, client-focused service—free from unnecessary red tape.
Recent Achievements
- Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
- B Corp Certified in 2023 and the UK’s largest accountancy B Corp
- Won multiple awards at the Inspiring Workplace Awards in 2025 (Large Business category, and for People & Culture, Wellbeing, Inclusion and Employee Experience)
EEO and Accessibility
As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have questions about our commitment to Diversity & Inclusion or accessibility during your application process.
How to Apply
Ready to be the IT legend we’ve been waiting for? Apply now and let’s make tech magic happen.
Agency Note
For the attention of agencies – unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
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IT Service Desk Technician employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a short video or blog post demonstrating how you solved a tricky IT issue. Share it on social media to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific tech problems and be ready to explain your thought process. This will show you’re not just a tech whiz but also a great communicator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take that extra step!
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Desk Technician. Highlight your experience with Microsoft 365, Intune, and any relevant certifications. We want to see how you can be the hero behind the screens!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech and how you’ve tackled challenges in previous roles. Let us know why you’re excited about joining Cooper Parry and how you can contribute to our culture.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love proactive problem-solvers who can think on their feet, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s make tech magic happen together!
How to prepare for a job interview at Cooper Parry
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, Azure, and Windows 10/11. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Think about times when you identified recurring issues and implemented long-term fixes. This will demonstrate your proactive approach and ability to drive continuous improvement, which is key for the role.
✨Communicate Clearly and Confidently
As a natural communicator, practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and calm, especially when discussing how you would handle support queries. This will highlight your ability to connect with users and provide excellent service.
✨Embrace the Culture
Research Cooper Parry's unique culture and values. Be prepared to discuss how your own values align with theirs, especially around being bold, brave, and breaking the mould. Showing that you understand and resonate with their ethos will set you apart as a candidate who truly fits the team.
