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- Tasks: Manage a diverse commercial client portfolio and lead a high-performing team.
- Company: Cooper Parry, a forward-thinking firm with a unique culture.
- Benefits: Flexible work options, generous holidays, enhanced parental leave, and wellbeing support.
- Other info: Join a supportive team that values growth, learning, and community engagement.
- Why this job: Shape the future of service charge management while making a real impact.
- Qualifications: Experience in service charge accounting and strong client relationship skills.
The predicted salary is between 45000 - 55000 £ per year.
About the role... At Cooper Parry, we do things differently. Our Service Charge team is no exception. We’re looking for an experienced Service Charge Manager to take ownership of a varied commercial client portfolio while playing a key role in shaping how our service charge offering continues to grow and evolve. This is a hands‑on role that blends technical service charge expertise with client leadership, financial oversight, and the day‑to‑day management of a high‑performing team. If you enjoy being close to clients, thrive on responsibility, and want genuine influence over delivery, systems and people, this one’s for you.
You’ll be:
- Owning a commercial service charge portfolio, acting as the main client contact and ensuring delivery in line with RICS and industry standards
- Reviewing higher‑risk service charge accounts, providing technical oversight and guidance where it matters most
- Leading fees, billing and revenue management, including forecasting, WIP review and month‑end processes
- Supporting the management and development of the service charge team, setting priorities, overseeing resourcing
- Improving systems, processes and growth within the team
The role will be based in our Birmingham hub, with a requirement to attend the office at least once a week. The role will also be designed to help you grow and develop through your career journey. With access to a wide range of knowledge to help push yourself further – from Managers to Partners, the team are always happy to support you.
About you... At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, we’re looking for a Service Charge Manager who can demonstrate the following:
- Strong background in service charge accounting, ideally across both commercial and residential portfolios
- Excellent client relationship and stakeholder management skills
- Experience in managing and developing staff members within a fast‑paced environment
- Confident in financial oversight, forecasting and billing processes
- Proficient with workflow and finance systems
- Highly organised, proactive, and comfortable working under pressure to meet multiple deadlines
What’s in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like:
- A flexible approach to work - balancing working from home, in office or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.
Service Charge Manager in England employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Charge Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in service charge accounting and client management. Share specific examples of how you've led teams and improved processes.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Show them you're genuinely interested and ready to take on the challenge.
✨Tip Number 4
Prepare for interviews by researching Cooper Parry’s culture and values. They want someone who fits in with their team spirit. Be ready to discuss how you embody their core values and how you can contribute to their growth and success.
We think you need these skills to ace Service Charge Manager in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for service charge management and how it aligns with our values at Cooper Parry.
Tailor Your Experience: Make sure to highlight your relevant experience in service charge accounting and client management. We’re looking for someone who can take ownership of a commercial portfolio, so give us examples that showcase your skills in this area.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you fit into the role. Avoid jargon and keep it straightforward!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cooper Parry!
How to prepare for a job interview at Cooper Parry
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on key financial metrics and be ready to discuss how you've managed billing processes and forecasting in previous roles. This will show that you can handle the financial oversight required for the position.
✨Client Relationship Mastery
Since this role involves being the main client contact, prepare examples of how you've successfully built and maintained client relationships. Think about specific challenges you've faced and how you resolved them, showcasing your excellent stakeholder management skills.
✨Team Leadership Insights
You'll be leading a high-performing team, so come prepared to talk about your experience in managing and developing staff. Share specific instances where you've set priorities or improved team processes, highlighting your ability to thrive in a fast-paced environment.
✨Embrace the Culture
Cooper Parry values a supportive and collaborative culture. Be ready to discuss how you embody their core values of continuous learning and being nice. Show enthusiasm for contributing to a positive work environment and how you plan to support your colleagues in their growth.