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- Tasks: Manage a diverse commercial client portfolio and lead a high-performing team.
- Company: Cooper Parry, known for its innovative approach and supportive culture.
- Benefits: Flexible work options, generous holidays, enhanced parental leave, and wellness support.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of service charge management while making a real impact.
- Qualifications: Experience in service charge accounting and strong client relationship skills.
The predicted salary is between 45000 - 55000 £ per year.
About the Role
At Cooper Parry, we do things differently. Our Service Charge team is no exception. We’re looking for an experienced Service Charge Manager to take ownership of a varied commercial client portfolio while playing a key role in shaping how our service charge offering continues to grow and evolve. This is a hands‑on role that blends technical service charge expertise with client leadership, financial oversight, and the day‑to‑day management of a high‑performing team. If you enjoy being close to clients, thrive on responsibility, and want genuine influence over delivery, systems and people, this one’s for you. The role will be based in our Birmingham hub, with a requirement to attend the office at least once a week.
Key Responsibilities
- Owning a commercial service charge portfolio, acting as the main client contact and ensuring delivery in line with RICS and industry standards
- Reviewing higher‑risk service charge accounts, providing technical oversight and guidance where it matters most
- Leading fees, billing and revenue management, including forecasting, WIP review and month‑end processes
- Supporting and developing the service charge team, setting priorities and overseeing resourcing
- Improving systems, processes and growth within the team
About You
- Strong background in service charge accounting, ideally across both commercial and residential portfolios
- Excellent client relationship and stakeholder management skills
- Experience in managing and developing staff members within a fast‑paced environment
- Confident in financial oversight, forecasting and billing processes
- Proficient with workflow and finance systems
- Highly organised, proactive, and comfortable working under pressure to meet multiple deadlines
Benefits
- A flexible approach to work – balancing working from home, in office or with clients
- A generous holiday entitlement
- An enhanced parental leave policy
- An enhanced pension scheme
- No dress code – just “wear something!”
- A multi-award‑winning wellbeing offering to support your physical, mental, spiritual, and financial health
- Volunteering opportunities to work closer with local communities and charities
- Cooper Parry social/sports clubs
As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.
Service Charge Manager in Birmingham employer: Cooper Parry
Contact Detail:
Cooper Parry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Charge Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Cooper Parry and understanding their unique approach. Be ready to discuss how your experience aligns with their values and how you can contribute to their service charge team. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your background in service charge accounting and your client management skills. Make it engaging and relatable – remember, they want to see the real you and how you can lead their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Charge Manager in Birmingham
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in service charge accounting, especially if you've worked with both commercial and residential portfolios. We want to see how your background aligns with the role, so don’t hold back!
Client Relationship Focus: Since this role is all about client leadership, share examples of how you've successfully managed client relationships in the past. We love seeing how you’ve made a difference for clients and built strong connections.
Team Management Skills: Don’t forget to mention your experience in managing and developing teams. We’re looking for someone who can lead and inspire, so give us the lowdown on how you’ve supported your team in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started!
How to prepare for a job interview at Cooper Parry
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on key financial metrics and be ready to discuss how you've managed budgets, forecasts, and billing processes in previous roles.
✨Showcase Client Relationships
This role is all about client leadership, so prepare examples of how you've built and maintained strong relationships with clients. Think about specific situations where you’ve gone above and beyond to meet client needs or resolve issues.
✨Team Leadership Experience
Be ready to talk about your experience in managing and developing teams. Highlight any strategies you've used to motivate staff, set priorities, and improve team performance, especially in fast-paced environments.
✨Embrace the Company Culture
Cooper Parry prides itself on doing things differently. Familiarise yourself with their culture and values, and think about how your personal style aligns with their flexible approach and emphasis on wellbeing. This will show that you're not just a fit for the role, but for the company too.