Responsibilities
- Leads and serves as the technical expert for an assigned crew
- Serves as a technical subject matter expert (SME) in all technical areas of Field Service customer support; providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc.
- Must have extensive knowledge of the Company’s products and services
- The thorough testing of equipment before it is released for operational work
- Supervise quality control processes to track, maintain and improve customer service to prevent service failures
- Follows safety compliance by ensuring all personnel are aware and comply with safety guidelines, ergonomically correct work habits, and maintaining work areas
- Ability to push and pull with arms up to a force of 20 pounds
- Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing up to 40 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites
- Ensure pre-task safety crew briefings are accomplished before the start of any operation
- Ability to grasp, reach and manipulate objects with hands throughout workday
- To plan, implement and manage work assignments for contract
- To carry out all reasonable instructions from management whilst working in the best interest of the company
- To discipline, counsel and coach staff providing written assessments where necessary
- To communicate with all relevant departments regarding activities under his/her concern
- Travel 250 days per year anywhere from 2-8 weeks at a time
- Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours
Note: Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.
Qualifications
- Minimum of 6 years of experience in Reciprocating Compression
- Must have the following attributes:
- Safety focused, Service-oriented, Business focused, A self-starter
- Dependable with ability to multi-task successfully
- Mature, with the ability to take and provide direction and adapt on the fly based on the type of work and needs of the customer / business
- Professional administrative and organizational skills
- Results oriented with a sense of urgency
- Excellent verbal and written communication skills and above average interpersonal skills are required
- Clear, concise, and accurate service reporting is required
- Education - Complete training for the following:
- Associates Degree with a technical concentration (Bachelor’s Degree recommended) or equivalent work experience (minimum)
- Formal training in a technical certificate program
- Language: English, any other language
- Technical training in the oil and gas industry or associated industry
- Completion of all Reciprocating Compression Systems product training
- Master the Core competencies
- Advanced Special tooling
- Advanced Engine & Compressor Theory, OEM and Non-OEM
- Advanced Product Knowledge
- Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar
- Mastery of Advanced Shop Math Skills
- Mastery of Computer skills – Word & Excel
- Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc.
- Advanced leadership skills
- Mastery of Engine Balancing
- Mastery Web Deflection/Alignment
- Product Knowledge
Safety & Compliance
- Enforce site safety rules, PPE usage, and safe working practices
- Conduct risk assessments, LOTO checks, and site safety inspections
- Report incidents, hazards, and near-misses immediately
- Ensure compliance with industry standards, customer requirements, and company policies
Key Performance Indicators (KPIs)
- Crew productivity and job completion time
- First-time fix rate and reduction of rework
- Compliance with safety and quality standards
- Accurate and timely submission of reports
- Customer satisfaction and feedback
Equal Opportunity: Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
