Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and assist with exciting tech projects.
- Company: Join a dynamic internal IT team in Bishops Stortford.
- Benefits: Gain valuable experience and enhance your technical skills.
- Other info: Opportunity for growth in a collaborative and fast-paced environment.
- Why this job: Make a real difference by supporting users at all levels.
- Qualifications: 3-5 years in IT support with strong Microsoft tech skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an IT Support Analyst to join a great internal IT team and help deliver high-quality technical support across the business. This varied role combines service desk responsibilities, walk‑up support and meeting room assistance, as well as participation in smaller projects and continuous service improvement initiatives. You will provide support to users at all levels of the organisation, including Partners and Senior Leaders. A professional approach, dependable work ethic, and strong communication skills are therefore essential.
Key Responsibilities
- Deliver onsite technical support for daily IT requirements, including desktops, laptops, mobile devices, and meeting room technology
- Prepare, configure, deploy, and maintain PCs and laptops
- Manage and administer Azure AD/Active Directory and Intune
- Install, configure, and troubleshoot standard software applications
- Log and escape faults or configuration requests to third-party suppliers
Training
- Provide IT training for new joiners as part of induction
- Deliver ongoing user training where required
Team Support
- Assist the IT team with routine operational tasks and active projects
About You
- 3–5 years’ experience in an IT support environment
- Strong technical expertise in Microsoft technologies, including Microsoft 365, Windows 11, Intune, Azure AD, Active Directory, and SQL
- Solid general education, including English and Maths
You will also bring:
- The ability to communicate effectively with both technical and non-technical users, as well as third-party suppliers
- Strong organisational skills with the ability to manage multiple tasks
- Excellent attention to detail
- The capability to work independently and collaboratively within a team
- The ability to perform effectively under pressure
Additional Requirements
- Clean driving licence and valid passport
- Strong attendance record
IT Support Analyst employer: Cooper Lomaz
Contact Detail:
Cooper Lomaz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues or user queries. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! If you’ve worked on any projects or have relevant certifications, make sure to highlight them during conversations. This is your chance to demonstrate your expertise in Microsoft technologies and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since you'll be interacting with users at all levels, it's crucial to demonstrate your communication skills. In your application, use clear and concise language, and maybe even include a brief example of how you've effectively communicated technical information in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills directly to our hiring team!
How to prepare for a job interview at Cooper Lomaz
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Microsoft 365, Windows 11, Intune, and Azure AD. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and confidence.
✨Practice Your Communication Skills
Since you'll be dealing with users at all levels, practice explaining technical concepts in simple terms. Consider role-playing with a friend or family member to ensure you can communicate effectively with both technical and non-technical users.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your ability to perform under pressure and your strong attention to detail.
✨Be Ready for Team Dynamics
Since teamwork is key in this role, think of examples where you've successfully collaborated with others. Highlight your organisational skills and how you manage multiple tasks while supporting your team, as this will show you're a dependable team player.