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- Tasks: Support installation and maintenance of automated systems while delivering top-notch customer service.
- Company: Join a leading automation and manufacturing solutions provider known for innovation.
- Benefits: Enjoy a competitive salary, Monday to Friday schedule, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and continuous improvement.
- Qualifications: Experience in service engineering and strong problem-solving skills are essential.
- Other info: This role offers a mix of on-site and remote work, perfect for tech enthusiasts.
The predicted salary is between 30000 - 70000 £ per year.
Service Support EngineerLocation: Beccles, SuffolkSalary: £50,000 per annumMonday to Friday – 7.30am to 4.00pm Are you an experienced Service Engineer with a passion for delivering exceptional customer experiences? Our client, a leading automation and manufacturing solutions provider, is seeking a talented individual to join their aftersales team. This is a dynamic and fast-paced role, perfect for someone who enjoys both reactive and proactive customer support. About the Role: As a Service Support Engineer, you will play a critical role in supporting the commissioning, installation, and ongoing maintenance of cutting-edge automated systems. This role involves a mix of on-site and remote support, ensuring customer satisfaction throughout the life-cycle of the equipment. You will also assist in training and developing service engineers, as well as identifying and implementing system improvements. Key Responsibilities: Diagnose and resolve customer issues remotely and on-site in a timely manner. Provide technical support to the aftersales team. Support customer service contracts, including pre-service visit preparations. Modify and program PLCs, servo drives, robots, and other controllers to meet customer needs. Troubleshoot and adjust mechanical, electrical, pneumatic, and control systems. Identify opportunities to improve systems and present …
Service Support Engineer employer: Cooper Lomaz Recruitment
Contact Detail:
Cooper Lomaz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the latest automation technologies and systems. Being knowledgeable about PLCs, servo drives, and robotic systems will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in both remote and on-site support. Be ready to share specific examples of how you've successfully diagnosed and resolved customer issues in the past.
✨Tip Number 3
Demonstrate your ability to train and develop others. If you have experience mentoring or training service engineers, be sure to mention this as it aligns well with the role's responsibilities.
✨Tip Number 4
Showcase your problem-solving skills by discussing any system improvements you've implemented in previous roles. This will illustrate your proactive approach to customer support.
We think you need these skills to ace Service Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering, particularly in automation and manufacturing. Emphasize any customer support roles you've held and specific technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully diagnosed and resolved customer issues in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills related to PLCs, servo drives, and other controllers. Provide examples of how you've modified or programmed these systems to meet customer needs.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've identified system improvements or troubleshot complex mechanical and electrical systems in past positions.
How to prepare for a job interview at Cooper Lomaz Recruitment
✨Show Your Technical Expertise
Be prepared to discuss your experience with PLCs, servo drives, and other automation technologies. Highlight specific projects where you successfully diagnosed and resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Customer Service Skills
Since the role involves delivering exceptional customer experiences, share examples of how you've gone above and beyond for customers in previous positions. This could include resolving complex issues or providing training to clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to troubleshoot mechanical, electrical, or control systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or opportunities for professional development within the aftersales team.
