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- Tasks: Provide 1st and 2nd line IT support and manage technical issues.
- Company: Join a dynamic team in Peterborough focused on IT projects.
- Benefits: Earn £16.25 per hour, with weekly pay and hybrid working options.
- Why this job: Gain hands-on experience and grow your tech skills in a collaborative environment.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: 6-month contract with potential for extension; rotating shifts including weekends.
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP
Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.
What You'll Be Doing:
- Providing 1st and 2nd line technical support to internal users, including international teams
- Managing and resolving a wide range of IT issues through the service desk system
- Building and configuring desktops and other hardware as part of project rollouts
- Working to SLAs and escalating more complex issues where necessary
- Delivering excellent customer service with clear communication and follow-up
- Supporting a hybrid environment including Windows and Google Workspace technologies
What We're Looking For:
- Prior experience in a 1st line support or IT service desk role
- Confident with troubleshooting within Windows and Google environments
- Excellent communication skills and a strong customer service approach
- Willingness to work a rotating shift pattern including weekend coverage
- Hands-on skills in hardware builds or desktop support would be a bonus
This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment. Apply today to find out more and get started quickly.
Service Desk Analyst employer: Cooper Lomaz Recruitment
Contact Detail:
Cooper Lomaz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Google Workspace. Being able to demonstrate your knowledge and experience with these platforms during any discussions will set you apart from other candidates.
✨Tip Number 2
Prepare for potential scenario-based questions that may arise during interviews. Think about common IT issues you've resolved in the past and be ready to explain your troubleshooting process clearly and concisely.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with users in previous roles. Highlighting your ability to deliver excellent service will resonate well with the hiring team.
✨Tip Number 4
Be open about your willingness to work rotating shifts, including weekends. This flexibility is crucial for the role, and expressing your readiness to adapt will demonstrate your commitment to the position.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your troubleshooting skills within Windows and Google environments, as well as any hands-on hardware experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to communicate effectively with users.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to desktop builds and support. Include any experience you have with service desk systems and managing SLAs.
Show Enthusiasm for the Role: Express your eagerness to work in a dynamic, project-focused environment. Mention your willingness to adapt to a rotating shift pattern and your excitement about the opportunity for further progression within the company.
How to prepare for a job interview at Cooper Lomaz Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially in Windows and Google Workspace environments. Highlight specific examples of issues you've resolved and the tools you used.
✨Demonstrate Excellent Communication
Since customer service is key for this role, practice explaining technical concepts in simple terms. Be ready to share how you've effectively communicated with users in the past.
✨Understand the Role's Requirements
Familiarise yourself with the job description and be ready to discuss how your skills align with the responsibilities, such as managing IT issues and building desktops. This shows your genuine interest in the position.
✨Prepare for Shift Work Questions
As the role involves rotating shifts, think about your availability and willingness to work weekends. Be honest about your flexibility and any previous experience with shift patterns.
