At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve technical issues.
- Company: Join a long-standing client with a focus on career development.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Enjoy a dynamic remote role with occasional travel for team collaboration.
- Why this job: Make a real impact by supporting key business systems and stakeholders.
- Qualifications: Experience in IT support and strong communication skills.
Job Title: Senior IT Support Analyst Location: Remote (travel to offices in the North West approx. 1-2 times per month) Salary: Up to £30,000 per annum Contract: Full-Time, Permanent I'm working with a long-standing client who is looking to add a Senior IT Support Analyst to their growing team. This role has become available due to an internal promotion, a clear sign of the career development opportunities on offer. You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. The position is primarily remote, with occasional travel to the North West for on-site meetings and support. Key Responsibilities Deliver 1st and 2nd line IT support to internal users, resolving a broad range of technical issues. Act as a trusted point of contact for business stakeholders, ensuring excellent communication and service delivery. Support and maintain various software applications, particularly Case Management and Healthcare systems (experience in these is advantageous). Diagnose, troubleshoot, and escalate complex issues where necessary. Contribute to IT projects, system enhancements, and process improvements. Keep accurate documentation of incidents, resolutions, and standard processes. Skills
Remote Senior IT Support Analyst in Luton employer: Cooper Lomaz Recruitment
At Cooper Lomaz, we pride ourselves on being an excellent employer, offering a supportive remote work environment that fosters innovation and collaboration. Our team is dedicated to quality, providing opportunities for professional growth and development while working closely with experienced professionals in the field. With a focus on creativity and problem-solving, we empower our employees to think outside the box and contribute meaningfully to our projects, all while enjoying the flexibility of remote work within commutable distance of Suffolk.
