At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve technical issues.
- Company: Join a long-standing client with a focus on career development.
- Benefits: Competitive salary, remote work, and opportunities for growth.
- Other info: Enjoy a dynamic remote role with occasional travel for team collaboration.
- Why this job: Make a real impact by supporting key business systems and stakeholders.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Remote (travel to offices in the North West approx. 1-2 times per month)
Salary: Up to £30,000 per annum
Contract: Full-Time, Permanent
I'm working with a long-standing client who is looking to add a Senior IT Support Analyst to their growing team. This role has become available due to an internal promotion, a clear sign of the career development opportunities on offer. You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. The position is primarily remote, with occasional travel to the North West for on-site meetings and support.
Key Responsibilities- Deliver 1st and 2nd line IT support to internal users, resolving a broad range of technical issues.
- Act as a trusted point of contact for business stakeholders, ensuring excellent communication and service delivery.
- Support and maintain various software applications, particularly Case Management and Healthcare systems (experience in these is advantageous).
- Diagnose, troubleshoot, and escalate complex issues where necessary.
- Contribute to IT projects, system enhancements, and process improvements.
- Keep accurate documentation of incidents, resolutions, and standard processes.
Remote Senior IT Support Analyst in Leicester employer: Cooper Lomaz Recruitment
At Cooper Lomaz, we pride ourselves on being an excellent employer, offering a supportive remote work environment that fosters innovation and collaboration. Our team is dedicated to quality, providing opportunities for professional growth and development while working closely with experienced professionals in the field. With a focus on creativity and problem-solving, we empower our employees to think outside the box and contribute meaningfully to our projects, all while enjoying the flexibility of remote work within commutable distance of Suffolk.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior IT Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by setting up a distraction-free zone. Test your tech beforehand to avoid any hiccups during the call. Remember, first impressions count, even online!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the 1st and 2nd line support tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Senior IT Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with 1st and 2nd line support, and any specific software applications you've worked with, especially in Case Management and Healthcare systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you’ve successfully supported stakeholders in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your troubleshooting abilities. Share examples of complex issues you've resolved and how you approached them, as this will demonstrate your capability to handle the challenges of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cooper Lomaz Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss specific software applications like Case Management and Healthcare systems, as this will show you're prepared and knowledgeable about the tools you'll be using.
✨Communicate Like a Pro
Since you'll be acting as a trusted point of contact for business stakeholders, practice clear and concise communication. Think about how you can explain complex technical issues in simple terms, as this will demonstrate your ability to connect with non-technical users.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and problem-solving abilities.
✨Be Ready to Discuss Process Improvements
Think about any IT projects or system enhancements you've contributed to in the past. Be prepared to share your ideas on how you can contribute to ongoing improvements in their systems, as this shows you're proactive and invested in the company's success.
