At a Glance
- Tasks: Resolve IT issues and support users in a dynamic project-based team.
- Company: Join a forward-thinking company with a focus on technology and teamwork.
- Benefits: Competitive pay, weekly payments, and opportunities for overtime.
- Other info: Hybrid work model with full training and clear career progression.
- Why this job: Gain hands-on experience in IT while making a real difference for users.
- Qualifications: Experience in IT support and strong communication skills required.
Hybrid / Peterborough after training is completed (4-6 weeks) - Must be commutable to Peterborough. 6-month contract (likely to extend & paid weekly). 37.5 hours per week - overtime available. Rotating Shift Pattern - Weekend work is required on a rotational basis. £16.88 per hour - Umbrella assignment rate.
Responsibilities
- Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level.
- Getting involved with more hands-on tasks, such as desktop builds.
Key Skills
- 1st line support experience.
- Previous IT Service Desk experience (or similar).
- Strong Windows and Google skills (Google Docs and Gmail / Google Mail).
- Experience troubleshooting tickets on a service desk.
- Strong communication skills.
- Supporting international internal users.
Typical working patterns
- Morning 08.00 - 16.30 (1 hr break).
- Late Morning 10.30 - 19.00 (1 hr break).
Full training and support offered as well as progression opportunities.
Service Desk Analyst employer: Cooper Lomaz Recruitment Services Ltd
Join a dynamic team as a Service Desk Analyst in Peterborough, where you will benefit from a supportive work culture that prioritises employee growth and development. With flexible hybrid working arrangements post-training, competitive pay, and opportunities for overtime, this role offers a rewarding experience in a collaborative environment that values your contributions and encourages professional advancement.
Contact Details:
Cooper Lomaz Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to IT support and troubleshooting. We can help you with mock interviews to boost your confidence and nail those tricky questions.
✨Tip Number 3
Show off your skills! If you've got experience with Windows and Google tools, make sure to highlight that in conversations. Share specific examples of how you've resolved issues in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to tackle challenges in a hybrid environment. Don’t miss out!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st line support experience and any relevant IT Service Desk roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Mention your strong communication skills and any hands-on experience you have with desktop builds.
Show Off Your Tech Skills:We love tech-savvy candidates! Make sure to mention your experience with Windows and Google tools like Docs and Gmail. If you've tackled troubleshooting tickets before, let us know how you did it!
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smoother process. It’s the best way for us to get your application and start the conversation about your future with StudySmarter!
How to prepare for a job interview at Cooper Lomaz Recruitment Services Ltd
✨Know Your Tech
Brush up on your 1st and 2nd line support skills. Be ready to discuss your experience with troubleshooting tickets and resolving IT issues. Familiarise yourself with common problems and solutions, especially related to Windows and Google tools.
✨Showcase Your Communication Skills
Since you'll be supporting international users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for a Service Desk Analyst role.
✨Understand the Role's Requirements
Read through the job description thoroughly and prepare examples from your past experiences that align with the responsibilities listed. Highlight any project-based work or hands-on tasks you've done, like desktop builds, to show you're a great fit.
✨Be Ready for Shift Patterns
Since the role involves a rotating shift pattern, be prepared to discuss your availability and willingness to work weekends. Showing flexibility can set you apart from other candidates who may not be as open to varied hours.
