At a Glance
- Tasks: Provide top-notch technical support and maintenance for specialist industrial equipment.
- Company: Join a global leader in industrial engineering with a stellar reputation.
- Benefits: Enjoy competitive salary, company vehicle, remote work, and ongoing training.
- Other info: Great career progression opportunities within an international organisation.
- Why this job: Make a real impact while solving technical challenges in a dynamic environment.
- Qualifications: Experience in field service engineering and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote – (Ideally around North West - Manchester / Greater Manchester)
Job Type: Full Time | Permanent
The Company
Cooper Lomaz are partnering with a global leader in industrial engineering and manufacturing technology to recruit a Technical Customer Engineer to join their UK service team. This is a fantastic opportunity for an experienced Field Service Engineer looking to join an innovative business with an excellent reputation for quality, technical excellence and employee development. Working remotely from the Manchester area, you'll support customers across the UK, providing installation, commissioning, maintenance and technical expertise on specialist capital equipment.
The Role
As a Technical Customer Engineer, you'll be responsible for delivering first-class technical support both remotely and on customer sites. Working closely with the Sales, Projects and Aftermarket teams, you'll ensure customers receive exceptional service throughout the equipment lifecycle. This is a varied, customer-facing role combining installation, fault finding, preventative maintenance, technical support and customer training.
Key Responsibilities
- Install, commission and configure specialist industrial equipment at customer sites.
- Carry out planned preventative maintenance and reactive service visits.
- Diagnose mechanical, electrical and hydraulic faults, providing effective solutions.
- Deliver customer training on equipment operation and best practice.
- Support customer trials, system testing and process verification activities.
- Produce accurate technical reports following site visits.
- Work closely with Sales and Project Engineering teams to support new installations and upgrades.
- Identify opportunities for aftermarket sales, service contracts and equipment improvements.
- Provide technical advice and support to customers both remotely and on-site.
- Represent the business professionally at exhibitions, customer demonstrations and technical events.
About You
We're looking for an experienced Field Service Engineer with a strong electro-mechanical background and excellent customer-facing skills. You'll ideally have experience working with capital equipment or automated machinery and enjoy solving technical challenges in a customer environment.
Ideally you'll have:
- Experience as a Field Service Engineer, Service Technician or Technical Support Engineer.
- Strong mechanical, electrical and hydraulic fault-finding skills.
- Ability to read engineering drawings, wiring diagrams and hydraulic/pneumatic schematics.
- Experience installing, servicing and maintaining industrial machinery.
- Knowledge of PLC-controlled equipment would be advantageous.
- Confident using diagnostic equipment and technical tools.
- Strong IT skills including Microsoft Office, with SAP experience beneficial.
- Excellent communication and customer service skills.
- A proactive and organised approach to problem solving.
- Full UK Driving Licence.
- Based within the Greater Manchester area with flexibility to travel across the UK when required.
What's in it for you?
- Competitive salary
- Company vehicle
- Annual bonus
- Remote working
- Comprehensive benefits package
- Ongoing technical training and development
- Opportunity to work for a globally recognised engineering business
- Career progression within an international organisation
Apply Now
If you're an experienced Field Service Engineer, Technical Engineer, Service Technician, Installation Engineer or Customer Support Engineer looking for your next challenge, we'd love to hear from you. Apply today or contact the Cooper Lomaz Engineering team for a confidential discussion.
Customer Service Engineer (Field Engineer) in Manchester employer: Cooper Lomaz Recruitment Services Ltd
At Cooper Lomaz, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and technical excellence. As a Technical Customer Engineer based in the Greater Manchester area, you'll benefit from remote working flexibility, competitive salaries, and comprehensive training opportunities, all while contributing to a globally recognised engineering firm dedicated to employee growth and customer satisfaction.
Contact Details:
Cooper Lomaz Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer (Field Engineer) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cooper Lomaz Recruitment Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cooper Lomaz Recruitment Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Engineer (Field Engineer) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cooper Lomaz Recruitment Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cooper Lomaz Recruitment Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cooper Lomaz Recruitment Services Ltd!
How to prepare for a job interview at Cooper Lomaz Recruitment Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
