At a Glance
- Tasks: Resolve technical issues and support infrastructure projects in a dynamic environment.
- Company: Growing tech services provider with a focus on career progression.
- Benefits: Competitive salary, learning opportunities, and a supportive team culture.
- Other info: Fast-paced environment with excellent growth potential and exposure to diverse technologies.
- Why this job: Join a vibrant team and elevate your IT skills while making a real impact.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Microsoft technologies.
Cooper Lomaz are partnering with a growing technology services provider that is looking to strengthen its technical support team with the appointment of a 2nd Line Service Desk Engineer. This is an excellent opportunity for an experienced 2nd Line Engineer, or an ambitious 1st Line Engineer looking to take the next step, to join a business that offers exposure to a broad range of technologies, varied client environments and genuine career progression opportunities.
Working within a busy support environment, you will be responsible for resolving escalated technical issues, supporting infrastructure projects and acting as a key technical escalation point for both customers and colleagues.
The Role
- Managing and resolving escalated support incidents and service requests within agreed service levels
- Providing technical guidance and support to 1st Line Engineers
- Troubleshooting complex infrastructure, networking and Microsoft-related issues
- Supporting project delivery including upgrades, migrations and system improvements
- Maintaining accurate technical documentation and client records
- Assisting with proactive maintenance and continuous service improvement initiatives
- Working closely with senior technical teams to investigate and resolve root cause issues
Skills & Experience Required
- Previous experience within a 2nd Line Support, Service Desk or IT Support position
- Strong understanding of Microsoft technologies and infrastructure support
- Experience supporting Microsoft 365, Active Directory and Windows environments
- Good knowledge of networking fundamentals including TCP/IP, DNS and DHCP
- Experience supporting Windows Server environments
- Exposure to virtualisation technologies such as Hyper-V or VMware
- Excellent troubleshooting and problem-solving abilities
- Strong customer service and communication skills
- Ability to prioritise workload effectively within a fast-paced environment
- Full UK Driving Licence
Desirable Experience
- Microsoft certifications including Microsoft 365, Azure or Windows Server
- Experience supporting Azure environments
- Previous experience within a managed services or multi-client environment
- Experience working with ticketing systems and service level agreements
This is an excellent opportunity for a motivated IT professional looking to accelerate their technical career within a business that actively supports learning, development and progression.
2nd Line Service Desk Engineer employer: Cooper Lomaz Recruitment Services Ltd
Join a dynamic technology services provider in Suffolk, where you will thrive in a supportive work culture that prioritises employee growth and development. With access to a diverse range of technologies and client environments, this role as a 2nd Line Service Desk Engineer offers not only the chance to enhance your technical skills but also genuine career progression opportunities in a fast-paced and collaborative environment.
Contact Details:
Cooper Lomaz Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cooper Lomaz Recruitment Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cooper Lomaz Recruitment Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cooper Lomaz Recruitment Services Ltd!
✨Direct Apply to Cooper Lomaz Recruitment Services Ltd
Let's not forget to apply directly through the Cooper Lomaz Recruitment Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cooper Lomaz Recruitment Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cooper Lomaz Recruitment Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cooper Lomaz Recruitment Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
