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- Tasks: Resolve IT issues and support users while working in a project-based team.
- Company: Join a dynamic team in Peterborough with a focus on tech solutions.
- Benefits: Enjoy hybrid work, weekly pay, and overtime opportunities.
- Why this job: Gain hands-on experience and grow your IT skills in a supportive environment.
- Qualifications: 1st line support experience and strong communication skills required.
- Other info: Weekend shifts are part of the role; full training provided.
Service Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities
Service Desk Analyst employer: Cooper Lomaz Recruitment Ltd
Contact Detail:
Cooper Lomaz Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im 1st und 2nd Line Support. Bereite Beispiele vor, in denen du technische Probleme erfolgreich gelöst hast, um deine Fähigkeiten zu demonstrieren.
✨Tip Number 2
Da die Stelle auch Wochenendarbeit erfordert, sei bereit, deine Flexibilität zu zeigen. Betone in Gesprächen, dass du bereit bist, an Wochenenden zu arbeiten und dich an wechselnde Schichten anzupassen.
✨Tip Number 3
Zeige deine Kommunikationsfähigkeiten, indem du während des Bewerbungsprozesses klar und präzise kommunizierst. Dies ist besonders wichtig, da du mit internationalen Nutzern zusammenarbeiten wirst.
✨Tip Number 4
Nutze die Gelegenheit, Fragen über die angebotene Schulung und Unterstützung zu stellen. Das zeigt dein Interesse an persönlicher Weiterentwicklung und deinem Engagement für die Rolle.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 1st line support experience and any previous IT Service Desk roles. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with users or team members in past positions. This could be through resolving issues or providing support.
Tailor Your CV: Customize your CV to align with the job description. Highlight your experience with Windows and Google tools, as well as any hands-on tasks like desktop builds that you have performed.
Express Flexibility: Mention your willingness to work late shifts and weekends, as this is a requirement for the position. Showing that you are adaptable will make you a more attractive candidate.
How to prepare for a job interview at Cooper Lomaz Recruitment Ltd
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT service desk roles. Be prepared to discuss specific examples of how you've resolved technical issues at both 1st and 2nd line levels.
✨Demonstrate Strong Communication Skills
Since you'll be supporting international internal users, it's crucial to showcase your communication skills. Practice explaining technical concepts in a clear and concise manner, as this will be key in your role.
✨Familiarize Yourself with Windows and Google Tools
Brush up on your knowledge of Windows operating systems and Google applications. Be ready to answer questions or solve problems related to these platforms during the interview.
✨Prepare for Hands-On Tasks
Since the role involves hands-on tasks like desktop builds, be prepared to discuss any relevant experience you have. If possible, mention specific projects or tasks you've completed that demonstrate your technical skills.
