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- Tasks: Be the go-to tech guru for ERP system issues and support.
- Company: Join a dynamic team just outside Diss, focused on innovation.
- Benefits: Enjoy a full-time role with a competitive salary and supportive environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a collaborative setting.
- Qualifications: Experience with ERP systems, strong communication skills, and a background in manufacturing or engineering.
- Other info: Must be within 20 miles of the office and have access to a vehicle.
The predicted salary is between 21000 - 35000 £ per year.
Job Title: Senior Business System Technician Location: Eye, Suffolk Salary: Up to £35,000 per annum Cooper Lomaz has teamed up with a business just outside of Diss to find a motivated Senior Business System Technician to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. About the Role: As an Senior Business System Technician, you’ll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the company’s ERP system. This role is suitable for someone who has experience with ERP systems or similar business systems. Responsibilities: Act as the first point of contact for all issues relating to the ERP system. Demonstrate to colleagues how to access information on the ERP system. Provide remote and deskside support to colleagues. Deliver outstanding customer service to non-technically minded colleagues, listen to requests or issues, and respond within the agreed SLA time frames. Support a wide range of customers, from colleagues in Engineering, Finance and HR. Desired Skills and Experience: Strong communication skills both written and verbally. Background working in a manufacturing or engineering environment. Previous experience with PowerBI. Epicor ERP and SSRS. Due to the location, having access to a vehicle for daily commuting to the office is essential. The client is only considering candidate who are currently located within a 20mile radius of the office. Ready to for your next career move? APPLY NOW
Senior Business System Technician employer: Cooper Lomaz Recruitment Ltd
Contact Detail:
Cooper Lomaz Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business System Technician
✨Tip Number 1
Make sure to highlight your experience with ERP systems during any conversations or interviews. Being able to discuss specific challenges you've faced and how you resolved them will show that you're the right fit for this role.
✨Tip Number 2
Familiarize yourself with the company's ERP system, especially if it's Epicor. If possible, try to find online resources or forums where you can learn more about it, as this will give you an edge in discussions.
✨Tip Number 3
Since customer service is a key part of this role, prepare examples of how you've successfully supported non-technical colleagues in the past. This will demonstrate your ability to communicate effectively and provide excellent support.
✨Tip Number 4
Given the location requirements, ensure you can easily commute to the office. Mentioning your proximity to the workplace in your application can reassure the employer that you're a viable candidate.
We think you need these skills to ace Senior Business System Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, customer service skills, and any relevant technical expertise. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a great fit. Mention specific experiences that demonstrate your ability to resolve IT issues and provide excellent customer service.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application materials are clear, concise, and free of jargon. Highlight any previous roles where you successfully communicated complex information to non-technical colleagues.
Highlight Relevant Experience: If you have experience in a manufacturing or engineering environment, make sure to emphasize this in your application. Discuss how this background has prepared you for the challenges of the Senior Business System Technician role.
How to prepare for a job interview at Cooper Lomaz Recruitment Ltd
✨Show Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, especially Epicor ERP. Be prepared to discuss your previous experiences and how you've resolved issues in the past.
✨Demonstrate Customer Service Skills
Since this role emphasizes exceptional customer service, think of examples where you've successfully assisted non-technical colleagues. Highlight your ability to listen and respond effectively to their needs.
✨Communicate Clearly
Strong communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you will need to help colleagues understand how to use the ERP system.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you might encounter and how you would approach resolving them while adhering to SLA time frames.
