IT Support Technician

Cooper Lomaz are delighted to be working with a leading organisation based in Great Yarmouth who are looking to appoint an experienced IT Support Technician.

If you think you are the right match for the following opportunity, apply after reading the complete description.

This role is a key part of the IT team, responsible for delivering exceptional Service Desk and day-to-day technical support to internal users. The successful candidate will ensure systems remain secure, stable, and provide a seamless user experience across the business.

You’ll be the first point of contact for IT queries, ensuring all support requests are handled efficiently, resolved within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout.

Key Responsibilities

* Provide effective 1st and 2nd line IT support for both hardware and software issues.

* Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets.

* Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.).

* Oversee user endpoint devices, including installation, configuration, deployment, and maintenance.

* Maintain accurate hardware inventories and software licensing records.

* Conduct hardware and software refreshes to ensure equipment remains up to date and fit for purpose.

* Manage endpoint security (anti-virus, patching, MDM, etc.) to maintain a secure IT environment.

* Identify and resolve recurring technical issues through proactive problem management.

* Liaise effectively with third-party suppliers and service providers to ensure smooth delivery of IT support.

* Respond promptly to alerts raised by monitoring systems and escalate where appropriate to maintain service continuity.

About You

You’ll be a proactive and organised IT professional with a strong technical background and a customer-focused approach. You’ll enjoy problem-solving, working collaboratively with colleagues, and delivering high-quality IT support in a fast-paced environment