Business Systems Support Analyst

Job Title: Business Systems Support Analyst

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Location: Remote (with occasional travel to Colchester)

Salary: £26,000 – £28,000 per annum

Benefits: 40 days holiday | Enhanced pension | Flexible remote working

Cooper Lomaz is proud to be supporting a well-established organisation in the Colchester area in their search for a Business Systems Support Analyst. Following team growth, this new role plays a vital part in bridging IT support and business systems analysis, ensuring smooth system functionality while delivering valuable insights through data.

This is an excellent opportunity for someone with a strong technical support background and an interest in data and systems, looking to take the next step in their IT career.

Key Responsibilities:

Deliver 1st and 2nd line support to users across business systems and applications
Assist the wider IT team with technical queries and issue resolution
Maintain accurate documentation on applications, support tickets, actions, and resolutions
Analyse existing reporting tools and identify improvements for efficiency and accuracy
Extract and provide meaningful data insights to support business decisions

Skills & Experience Required:

Proven experience providing 1st and 2nd line IT support
Hands-on experience with Power BI or other reporting tools
Working knowledge of SQL and data querying
Ability to translate technical detail into clear communication for non-technical stakeholders
Experience supporting bespoke business applications
Strong problem-solving skills and a proactive attitude

This is a remote role with a requirement to attend the Colchester office occasionally, based on business needs – this could be weekly or as required