Who you are
- Communicator – Clear and confident communication with customers. Reason: As the face of the company, you’ll need to communicate complex information in a way that's easy to understand and builds trust
- Emotional intelligence – Recognise and respond to customers' emotions. Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively
- Confidence – Handle challenges and conflict with self-assurance. Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success
- Autonomy – Work independently with minimal supervision. Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential
What the job involves
- Provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells
- Suitable for recent graduates. You'll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged
- We’ll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you're organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials
- Stay organised and proactive in managing multiple accounts efficiently
- Deliver excellent service to customers. Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction
- Problem-solving – Resolve issues independently and effectively. Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly
- Organisation – Stay organised while handling multiple tasks. Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track
- Commercial – Display a strong commercial aptitude for renewals and upsells. Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth
The application process
- Reporting To: Oliver Ackland-Snow
- Video Exchange
- Google Meets Interview
- Final In Person Interview
- Hired
Benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
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Graduate Account Manager employer: Cooper & Hall Limited
The Office for National Statistics (ONS) is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact at the heart of senior leadership. With a strong focus on employee development, ONS provides unique opportunities to enhance your organisational and communication skills while collaborating with senior stakeholders. The supportive culture fosters continuous improvement and innovation, making it an ideal place for those seeking a rewarding career in public service.
