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For Companies At a Glance
- Tasks: Drive strategic projects and optimise customer experiences in a dynamic team.
- Company: Join Capital on Tap, a fintech helping small businesses thrive globally.
- Benefits: Enjoy private healthcare, 28 days holiday, and a dog-friendly office culture.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of our US market.
- Qualifications: Recent graduates with a 2:1 or above in analytical fields are encouraged to apply.
- Other info: Hybrid role based in Cardiff, with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We\’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the US Business Operations teamwork from our Cardiff Offices 3 days per week.
US Business Operations Team at Capital on Tap
This is an opportunity to be on the ground floor of something huge. Our US business is still in its infancy, offering a unique chance to make a tangible impact and truly shape its future. You\’ll be joining a small, dynamic team within our Cardiff office, working directly on the expansion into the American market.
What You\’ll Be Doing
As a Business Operations Associate, you\’ll be at the heart of our strategic initiatives for the US market, taking key projects from inception to completion. You\’ll report to the Head of US Business Operations and collaborate closely with diverse teams, including Product, US Compliance, and Data Science.
- Driving strategic projects end-to-end: From launching new product features to re-designing our underwriting strategy, you\’ll ensure timely and flawless delivery by coordinating all necessary teams, stakeholders, and project parts.
- Implementing critical initiatives: You\’ll manage marketing changes, define new processes, and support seamless rollouts to our customer-facing teams.
- Optimizing the customer experience: Analyzing customer journeys, gathering vital feedback, and using these insights to design impactful new pilots and initiatives.
- Solving complex challenges: Proactively resolving incidents within the US business, assessing customer impact, and swiftly defining and executing remediation plans.
- Monitoring and measuring success: Creating insightful Looker dashboards and keeping stakeholders informed on key performance indicators (KPIs) to track initiative performance post-launch.
- Becoming a US business expert: You\’ll deeply understand our systems and the US market, becoming the go-to person for leading project implementation and delivery.
- Championing operational excellence: Be a key source of US market knowledge in Cardiff, continuously looking for ways to improve processes and drive efficiency across the office.
We\’re Looking For
Required skills:
- A recent graduate with a 2:1 or above, typically from a quantitative or analytical field such as Sciences, Maths, Engineering, or Finance.
- A natural problem-solver with an innate curiosity and a rapid learning ability. You\’re comfortable navigating ambiguity and enjoy turning chaos into clarity.
- Action-oriented and quick on the uptake, able to quickly grasp new concepts and hit the ground running. You\’re proactive and don\’t wait to be told what to do.
- An excellent communicator with strong interpersonal skills, capable of working effectively with diverse teams across the business.
- Highly organized with an exceptional eye for detail, passionate about optimizing processes and leaving things better than you found them.
- Comfortable switching between being a collaborative team player and confidently leading initiatives independently.
Nice to have skills:
If you\’re excited by the idea of building something from the ground up and thrive in a fast-paced environment, this could be your ideal next step.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We work hard, but we also believe in celebrating our successes and fostering a vibrant culture. Our Cardiff office is designed to be a fun and collaborative space, complete with a couple of office dogs!
Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
- First stage: 30 minute intro and values call with Talent Partner (Video call)
- Second stage: 45 minute CV overview with Team Manager (Video call)
- Third stage: Assessment/Presentation
Excited to work here? Apply! If you\’d like to progress your career within our fast growing, profitable fintech, then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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Graduate Business Operations Associate employer: Cooper & Hall Limited
Contact Detail:
Cooper & Hall Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Business Operations Associate
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your answers during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Research the US market and the challenges small businesses face there. Being knowledgeable about the specific needs of American entrepreneurs will help you stand out as a candidate who can contribute valuable insights.
✨Tip Number 3
Prepare to discuss your problem-solving skills with concrete examples. Since the role requires navigating ambiguity and turning chaos into clarity, showcasing your ability to tackle complex challenges will be crucial.
✨Tip Number 4
Network with current employees or alumni who work in similar roles. Gaining insider knowledge about the company culture and expectations can give you an edge in interviews and help you tailor your approach.
We think you need these skills to ace Graduate Business Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the role of a Graduate Business Operations Associate. Focus on any analytical or problem-solving projects you've undertaken, especially those in quantitative fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of Capital on Tap's mission. Mention specific examples of how your skills can contribute to their goals, particularly in the US market.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled complex challenges in previous roles or academic projects. Highlight your ability to navigate ambiguity and turn chaos into clarity, as this is crucial for the position.
Prepare for the Interview: Research Capital on Tap thoroughly and be ready to discuss how you can contribute to their strategic initiatives. Prepare questions that demonstrate your interest in their operations and culture, showing that you're eager to be part of their team.
How to prepare for a job interview at Cooper & Hall Limited
✨Understand the Company Mission
Before your interview, make sure you understand Capital on Tap's mission to help small business owners. Familiarise yourself with their products and how they aim to simplify financial management for businesses. This will show your genuine interest in the role and the company.
✨Demonstrate Problem-Solving Skills
As a Graduate Business Operations Associate, you'll need to showcase your problem-solving abilities. Prepare examples from your academic or personal experiences where you've successfully tackled complex challenges. Highlight your analytical thinking and how you turned chaos into clarity.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've worked with diverse teams in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial when collaborating with various departments at Capital on Tap.
✨Prepare for the Assessment
The interview process includes an assessment or presentation. Make sure to review any relevant materials and practice presenting your ideas clearly. This is your chance to demonstrate your understanding of the US market and how you can contribute to the company's growth.
