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For Companies At a Glance
- Tasks: Provide first-line technical support via phone, email, and remote access.
- Company: Join a skilled team dedicated to delivering world-class technical support.
- Benefits: Enjoy a salary up to £30,000, 30 days holiday, and great company perks.
- Why this job: Be part of a customer-focused culture with opportunities for training and career growth.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong communication skills required.
- Other info: Flexible shifts from Monday to Friday with occasional Saturday work.
The predicted salary is between 24000 - 36000 £ per year.
The Company
This is a fantastic opportunity to join a dedicated, highly motivated and highly skilled technical support team that specialises in a variety of disciplines. Our support team are charged with providing world class technical support across a range of vendor solutions. A place where the customer is always at the centre of what we do.
What is the Purpose of the Technical Support Technician?
We are looking for a Technical Support Technician to join our team and provide great technical customer support to our users. You will have the ability to work on a Monday to Friday rota basis covering shifts 7am-4pm, 8am-5pm and occasional Saturday 8am-12pm.
What will be the Responsibilities of the Technical Support Technician?
- Provide first-line technical support to clients via phone, email, and remote access.
- Working with our IT partners to diagnose and resolve hardware and software issues, including Microsoft 365 and Active Directory.
- Manage user accounts, permissions, and access rights using Active Directory.
- Assist with the setup, configuration, and maintenance of IT equipment.
- Document and track all support requests in the ticketing system.
- Escalate unresolved issues to second-line support when necessary.
- Always maintain a high level of customer service and professionalism.
- Stay updated with the latest industry trends and technologies to provide effective support.
What skills and experience are required for the Technical Support Technician?
- Proven experience in a first-line IT support role.
- Strong knowledge of Microsoft 365 and Active Directory.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with Windows operating systems and common software applications.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude and a willingness to learn.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
What will the Accounts Assistant get in return?
- Salary of up to £30,000 (DOE).
- Company Perks, a national scheme for retailer discounts.
- Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years.
- Holiday entitlement, 30 days including Bank Holidays.
- Maternity/Paternity Pay, after qualifying period and terms.
- Life Assurance, x3 Annual Salary.
- Pension (Scottish Widows), 4% Company, after qualifying period.
- Staff Discount, after qualifying period.
- Training and career progression.
Technical Support Technician employer: Cooper Golding
Contact Detail:
Cooper Golding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Active Directory, as these are key components of the role. Consider setting up a test environment to practice troubleshooting common issues, which will help you feel more confident during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be providing support via phone and email, practice explaining technical concepts in simple terms to ensure clarity for users who may not be tech-savvy.
✨Tip Number 3
Stay updated with the latest industry trends and technologies. Follow relevant blogs, forums, or social media channels to gain insights that could impress during your interview and show your commitment to continuous learning.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues, as this will demonstrate your capability to handle real-world challenges.
We think you need these skills to ace Technical Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles. Emphasise your knowledge of Microsoft 365, Active Directory, and any troubleshooting skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully resolved issues in previous roles to demonstrate your problem-solving abilities.
Highlight Relevant Certifications: If you have certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, make sure to include them in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with clients or team members in past positions. This could be through written correspondence or verbal interactions.
How to prepare for a job interview at Cooper Golding
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365 and Active Directory during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical expertise.
✨Emphasise Customer Service
Since the role is customer-focused, share examples of how you've provided excellent customer support in previous positions. Discuss your approach to maintaining professionalism and a positive attitude, even in challenging situations.
✨Prepare for Common Scenarios
Anticipate questions related to first-line support tasks, such as managing user accounts or resolving hardware issues. Practising responses to these scenarios can help you feel more confident and articulate during the interview.
✨Stay Updated on Industry Trends
Demonstrating your knowledge of the latest technologies and trends in IT support can set you apart from other candidates. Research recent developments in the field and be ready to discuss how they might impact the role you're applying for.
