Service Desk Analyst in Exeter

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West.

Do you have the skills to fill this role Read the complete details below, and make your application today.

Job Title: Service Desk Analyst
Job Type: Permanent; Full Time
Salary: £25,000 – £30,000
Location: Exeter

About the Service Desk Analyst role:
Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.

Key responsibilities of the Service Desk Analyst:
– Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools
– Diagnose and resolve common desktop, laptop, printer and basic networking issues
– Set up and configure new user accounts, devices and applications
– Assist with routine maintenance tasks, patching and monitoring
– Escalate more complex issues to senior engineers where appropriate
– Support small project tasks under the guidance of more senior team members
– Accurately document work, updates and solutions in our service desk system

Requirements of the Service Desk Analyst:
– Motivated team player with high standards of customer service
– Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure.
– Methodical and able to approach complex problems logically
– Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
– Aptitude for continuous learning and development, including self-directed study when appropriate
– You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner
– Your own car and a clean driving licence would be advantageous (costs will be reimbursed)
– Degree-level or higher qualification in BSc Cyber Security, BSc Computer
Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable
– Any relevant industry certifications

Must be able to demonstrate some of the following:
– Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS
– Understanding of network topologies including wired / wireless, switching, security and VLANs. xiskglj
– Implementation of networking upgrades desirable
– Experience of basic security hardening and penetration testing would be advantageous
– Experience of conducting audits e.g. asset management, cyber security etc.
– Experience with PowerShell for administration and automation
– Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage
– Office 365 Administration. Office 365 migration experience desirable
– Azure Administration and migration experience
– Experience of server and workstation hardware builds, fault diagnosis and problem resolution
– Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring
– Familiarity with patch management, configuration management and MDM solutions desirable
– Experience of the managed deployment of client applications and application migration
– Experience with SQL Server and SQL database administration and upgrades would be advantageous
– Familiarity with supporting all common end user software including Microsoft Office
– Experience of technical writing, documenting solutions or writing / designing training materials
– Experience with other scripting and programming languages e.g. Python, Go, Swift etc.

Benefits of the Service Desk Analyst:
– Paid holidays + Bank Holidays
– Opportunities to progress