Service Desk Analyst in Devon

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 – £30,000 Location: Exeter About the Service Desk Analyst role: Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: – Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools – Diagnose and resolve common desktop, laptop, printer and basic networking issues – Set up and configure new user accounts, devices and applications – Assist with routine maintenance tasks, patching and monitoring – Escalate more complex issues to senior engineers where appropriate – Support small project tasks under the guidance of more senior team members – Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: – Motivated team player with high standards of customer service – Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. – Methodical and able to approach complex problems logically – Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team – Aptitude for continuous learning and development, including self-directed study when appropriate – You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner – Your own car and a clean driving licence would be advantageous (costs will be reimbursed) – Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable – Any relevant industry certifications Must be able to demonstrate some of the following: – Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS – Understanding of network topologies including wired / wireless, switching, security and VLANs. – Implementation of networking upgrades desirable – Experience of basic security hardening and penetration testing would be advantageous – Experience of conducting audits e.g. asset management, cyber security etc. – Experience with PowerShell for administration and automation – Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage – Office 365 Administration. Office 365 migration experience desirable – Azure Administration and migration experience – Experience of server and workstation hardware builds, fault diagnosis and problem resolution – Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring – Familiarity with patch management, configuration management and MDM solutions desirable – Experience of the managed deployment of client applications and application migration – Experience with SQL Server and SQL database administration and upgrades would be advantageous – Familiarity with supporting all common end user software including Microsoft Office – Experience of technical writing, documenting solutions or writing / designing training materials – Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: – Paid holidays + Bank Holidays – Opportunities to progress