At a Glance
- Tasks: Build strong customer relationships and provide top-notch service from quote to delivery.
- Company: Established manufacturing firm with a focus on customer success.
- Benefits: Competitive salary, 4-day work week, health plan, and gym discounts.
- Other info: Opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused mindset, excellent communication skills, and attention to detail.
Our well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple
About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You'll provide first class levels of customer service to our customers through varied communication channels, including email, phone, and in-person visits.
Key Responsibilities for the Customer Success Representative:
- Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges.
- Identifying opportunities to improve communications and processes both internally and externally.
- Promptly and accurately completing all administration activities in line with internal processes and requirements.
- Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
- Proactively providing marketing information to Customers on the company's activity and new technology developments.
- Upselling our products and services to retain and grow nominated customer accounts.
What we’re looking for in the Customer Success Representative:
- A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail.
- Account/Customer Relationship Management experience, or equivalent.
- Experience achieving levels of service excellence.
- Experience of dealing directly with customers to resolve queries or challenges.
- Proficiency in data entry and a high level of competency with MS Excel, to support business reporting.
- Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
- The ability to thrive under pressure and deliver against deadlines.
- The ability to use own initiative to respond to queries and problem solve independently.
The following will enhance your application but are not essential:
- Experience operating in a technical manufacturing environment.
- Experience in the Aerospace industry, or another highly regulated environment.
- Proactive change management experience.
Benefits of the Customer Success Representative:
- 20 days holiday + Bank Holidays
- Performance related Incentive Bonus Scheme
- Contributory pension scheme
- Company share-save scheme (eligible after a qualifying period)
- Health Cash Plan
- Free Onsite Parking
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- Cycle to work scheme
- 4-day working week
Please be aware that after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and will be required to successfully pass a pre-employment Drug and Alcohol Screening.
Cooper Golding is acting as an Employment Agency in relation to this vacancy.
Customer Success Representative in Devon employer: Cooper Golding
Join a well-established manufacturing company in Barnstaple as a Customer Success Representative, where you will thrive in a supportive work culture that prioritises employee growth and development. Enjoy a competitive salary, a 4-day working week, and a range of benefits including a performance-related bonus scheme, health cash plan, and discounted gym membership, all while building strong relationships with customers and contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Representative in Devon
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Success Representative in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have with different communication channels like email and phone.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer queries or challenges in the past. This will show us that you can thrive under pressure and deliver great results.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Cooper Golding
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand what it means to build strong relationships and how to provide first-class service. Be ready to share examples from your past experiences where you’ve successfully managed customer relationships.
✨Familiarise Yourself with the Tools
Since the role involves using systems like Epicor 9 and Salesforce, it’s a good idea to familiarise yourself with these platforms. If you have experience with similar tools, be prepared to discuss how you used them to enhance customer interactions and streamline processes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of specific scenarios where you turned a challenging situation into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to demonstrate your negotiation skills, so consider how you can showcase your ability to influence and achieve win-win outcomes during the interview.
