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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring satisfaction and driving growth.
- Company: Leading provider of innovative aerospace solutions with a focus on customer success.
- Benefits: Competitive salary, performance bonuses, health plans, and gym discounts.
- Other info: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact in a dynamic industry while building lasting relationships.
- Qualifications: Experience in customer management, strong negotiation skills, and proficiency in MS Office.
Why not start an exciting journey as a Customer Account Manager at a leading provider of innovative aerospace solutions. In this permanent role, you will be the primary point of contact for their valued customers, ensuring a high level of satisfaction and trust. With a competitive salary range of GBP45,000 to GBP51,250, this is an opportunity to make a meaningful impact and contribute to the growth and success of our organization.
Key Highlights of the Customer Account Manager role:
- Become the trusted partner for your assigned customer accounts, driving retention, growth, and long-term strategic partnerships.
- Collaborate with cross-functional teams to deliver consistent and reliable customer outcomes, ensuring alignment to their requirements.
- Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance.
Preferred Requirements of the Customer Account Manager:
- Lead regular customer reviews and align on priorities, risks, and forward plans, proactively identifying and mitigating risks to delivery and revenue.
- Manage delivery performance across the full customer lifecycle, ensuring alignment to customer expectations for quality, on-time delivery, and responsiveness.
- Provide clear visibility of demand, risks, and opportunities, supporting accurate forecasting and planning activities.
- Collaborate with internal stakeholders (Operations, Planning, Supply Chain, Engineering, Quality) to deliver consistent and reliable customer outcomes.
- Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance.
Preferred Qualifications of the Customer Account Manager:
- Extensive experience working in low volume, high product mix, build-to-print, and design to spec environments, preferably in the Aerospace or a similar industry.
- Demonstrable experience of effective negotiation and influencing skills, as well as the ability to thrive under pressure and deliver against deadlines.
- Strong working knowledge of MS Office applications, particularly Excel, and experience in the use of ERP systems for basic business management.
What will the Customer Account Manager get in return?
- Performance related Incentive Bonus Scheme
- Contributory pension scheme
- Company share-save scheme (eligible after a qualifying period)
- Health Cash Plan
- Free Onsite Parking
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- Cycle to work scheme
Customer Account Manager in Braunton employer: Cooper Golding
Contact Detail:
Cooper Golding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Braunton
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their needs and challenges so you can show how you can be the trusted partner they’re looking for. Tailor your answers to highlight your experience in managing customer relationships.
✨Tip Number 3
Practice your negotiation skills! As a Customer Account Manager, you'll need to influence and persuade. Role-play with a friend or use online resources to sharpen your techniques before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Manager in Braunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant skills that align with the job description. We want to see how you can be the trusted partner for our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in the aerospace industry if you have it – we love that!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive retention and growth. Numbers speak volumes, so if you’ve improved customer satisfaction scores or led successful projects, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cooper Golding
✨Know Your Customer Inside Out
Before the interview, research the company and its customer base thoroughly. Understand their products, services, and the specific challenges they face in the aerospace industry. This will help you demonstrate your ability to be a trusted partner for their customers.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated or influenced outcomes. Be ready to discuss how you can apply these skills to drive retention and growth for the company's customer accounts.
✨Highlight Your Cross-Functional Collaboration
Think of instances where you've worked with different teams to achieve a common goal. Be prepared to share how you can collaborate with internal stakeholders like Operations and Engineering to ensure reliable customer outcomes.
✨Demonstrate Continuous Improvement Mindset
Come equipped with ideas on how to enhance customer experience and operational performance. Discuss any initiatives you've led in the past that resulted in improved processes or customer satisfaction.