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For Companies At a Glance
- Tasks: Lead quality assurance and control activities to ensure top-notch products.
- Company: Join a forward-thinking company committed to quality and continuous improvement.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact on product quality and customer satisfaction.
- Qualifications: Experience in quality management and strong understanding of ISO standards.
- Other info: Collaborative environment with a focus on safety and ethical standards.
The Quality Improvement Manager is responsible for leading and managing all quality assurance and quality control activities in the production. This role ensures that all products meet customer specifications, regulatory standards, and internal quality benchmarks. The Quality Improvement Manager drives continuous improvement initiatives, oversees compliance with ISO or BRC standards, and leads the plant's quality culture.
Main Duties & Responsibilities
- Quality Management & Control
- Develop, implement, and maintain the Quality Management System (QMS) in line with ISO 9001, BRC Packaging, or other relevant standards.
- Oversee inspection and testing of raw materials, in-process production, and finished goods to ensure compliance with specifications.
- Manage and analyse quality data, identify trends, and lead root cause analysis and corrective/preventive actions (CAPA).
- Ensure calibration and maintenance of all measuring and testing equipment.
- Customer & Supplier Interface
- Serve as the primary point of contact for all customer quality concerns, complaints, and audits.
- Manage customer complaint investigations, implement corrective actions, and ensure timely resolution.
- Collaborate with suppliers to address quality issues and establish incoming material standards.
- Training
- Train and develop for effective quality inspections.
- Promote a culture of quality awareness and continuous improvement across all departments.
- Conduct internal quality audits and coordinate external audits.
- Documentation & Compliance
- Maintain accurate quality documentation, certificates of conformity, and test records.
- Ensure compliance with environmental, safety, and food packaging regulations (if applicable).
- Support new product introductions with quality planning.
- Continuous Improvement
- Lead initiatives to reduce waste, improve process capability, and enhance product consistency.
- Support lean manufacturing and Six Sigma projects related to process optimisation and defect reduction.
Regular Contacts
- Internal: Senior Management/Directors, Design, Int Sales & Commercial, Operations, Sales teams
- External: Customers, Other Customer Service Managers and Suppliers
Skills, Knowledge and Experience
- Experience in quality management within the packaging, paperboard, or manufacturing industry.
- Strong understanding of ISO 9001, BRCGS Packaging or similar standards.
- Proficient in SPC, root cause analysis, and continuous improvement methodologies.
- Excellent communication, analytical, and leadership skills.
- Experience with customer audits and supplier quality management.
- Detail-oriented with strong problem-solving skills.
- Strong organizational and documentation skills.
- Ability to work cross-functionally with production, maintenance, and sales teams.
Health and Safety
Health and Safety is an integral part of the business activities and all colleagues are expected to play their part in creating a safe working environment; adhering to all company policies within their area of work and conducting any such work in a safe manner. It is vital that all colleagues recognise and acknowledge they have responsibility for their own health and safety and that of others who may be affected by their acts or omissions. All colleagues with management responsibility are responsible for ensuring full implementation of all policies/arrangements within their area of control and full compliance with the Health and Safety at Work Regulations 1999 (amended 2003) and all other UK/European health, safety and environmental legislation.
Core Values
Our client is dedicated to conducting business in accordance with the highest ethical standards and all colleagues are required to share and demonstrate our core values of:
- Loyalty
- Integrity
- Trust
NB: The above is not an exhaustive list and is subject to change. The role holder may also be expected to carry out any other reasonable task as requested by Manager or determined by business needs of the Company.
Quality Improvement Manager in Barnstaple employer: Cooper Golding
Contact Detail:
Cooper Golding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Improvement Manager in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its quality standards. Be ready to discuss how your experience aligns with their needs, especially around ISO and BRC standards. Show them you’re the perfect fit!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past quality improvement initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Quality Improvement Manager in Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Improvement Manager role. Highlight your experience with quality management systems, ISO standards, and any relevant achievements that showcase your skills in quality assurance and control.
Read the Job Description Carefully: Before you hit that apply button, take a moment to read through the job description thoroughly. Ensure you understand the main duties and responsibilities, and reflect on how your experience aligns with what we're looking for.
Showcase Your Continuous Improvement Skills: In your application, don’t forget to mention your experience with continuous improvement initiatives. We love candidates who can demonstrate their ability to drive change and enhance quality processes, so share specific examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Cooper Golding
✨Know Your Standards
Make sure you brush up on ISO 9001 and BRC standards before the interview. Being able to discuss how you've implemented these in past roles will show that you’re not just familiar with the requirements, but that you can actively contribute to maintaining compliance.
✨Data-Driven Discussions
Prepare to talk about your experience with quality data analysis. Bring examples of how you've identified trends or led root cause analyses in previous positions. This will demonstrate your analytical skills and your ability to drive continuous improvement initiatives.
✨Communication is Key
As a Quality Improvement Manager, you'll be the go-to person for customer quality concerns. Be ready to share examples of how you've effectively communicated with customers and suppliers to resolve quality issues. Highlighting your strong communication skills will set you apart.
✨Showcase Your Leadership
Think about times when you've trained or developed team members in quality inspections. Discuss how you’ve promoted a culture of quality awareness in your previous roles. This will illustrate your leadership capabilities and your commitment to fostering a quality-driven environment.
