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- Tasks: Connect with customers and ensure smooth order processing and communication.
- Company: Join a values-driven team in beautiful North Devon.
- Benefits: Competitive salary, pension, holidays, and on-site parking.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer service while using your language skills.
- Qualifications: Fluent in German and English, with office experience.
The predicted salary is between 27000 - 30000 £ per year.
Fantastic opportunity for a German-speaking Customer Service Administrator to join a team with strong values and moral ethos in North Devon.
Location: South Molton
Salary: £27,000 - £30,000 per annum
Job Type: Full Time; Permanent
Hours: Monday - Friday 35 hrs per week
About the Customer Service Administrator role:
To provide a link between customers and our internal operations department (UK and EU), by ensuring the correct flow of information is processed, documented and followed up, together with support for direct Salesforce and Distributors across EMEA. Ensuring that customers receive the best sales service possible through processing of orders and information, customer communication and coordination with other company functions. You will be reporting to the Customer Service Manager.
Responsibilities of the Customer Service Administrator:
- Develop and maintain good business relationships with customers through communication and proper handling of related administrative functions.
- Make full use of facilities to help service accounts.
- Complete all sales orders assuring accurate information.
- Keep records of all transactions whenever required.
- Handle all customer queries/problems as they arise and record them accurately.
- Provide prompt, complete, and accurate information to customers.
- Monitor and coordinate active customer sales orders from receipt to closing including: Delivery dates, Status of orders, Changes of orders, Schedule and changes, Tracking, Transportation status.
- Handle customer complaints through the company's Complaint procedure QSP-021 and keep detailed, accurate records.
- Provide reliable service information and relevant data to customers.
- Liaise with customers on accounts receivables.
- Operate computer and manufacturing system to obtain information for customers.
- Develop and maintain good working relationships with all departments.
- Practice quality policy and procedures.
- Other duties and responsibilities as assigned by management.
Requirements of the Customer Service Administrator:
- Must be able to communicate in writing and verbally in German and English.
- Minimum A level or equivalent.
- Additional business/administration training is desirable.
- Minimum 2 years' experience working in an office environment.
- Experience in a sales office with emphasis on admin duties such as typing, filing, answering phones and other clerical functions.
- Must also have experience dealing with international clients from the general public and businesses.
Skills of the Customer Service Administrator:
- Good command of English; written and verbal.
- Fluent in German; verbally and written.
- Excellent telephone manner and communication skills.
- Ability to compile routine correspondence and departmental reports and forms.
- Working knowledge of personal computer (MS Office: Outlook, Word, and Excel).
- Perform quality work and maintain error-free activity on all prepared documents.
- Understanding of products and follow changes and additions.
- Legible handwriting, particularly numbers.
- Knowledge and understanding of the company's quality policy and procedures.
- Ability to maintain required confidentiality.
Benefits of the Customer Service Administrator:
- On site parking.
- Company Pension and Holidays.
Customer Service Administrator in Barnstaple employer: Cooper Golding
Contact Detail:
Cooper Golding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and ethos, especially since they’re looking for someone who fits their strong moral compass. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your language skills! Since this role requires German and English fluency, be ready to demonstrate your abilities during interviews. Maybe even prepare a few phrases in German to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator in Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in admin duties and customer service, especially any work with international clients. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires fluency in both German and English, don’t forget to showcase your language skills prominently. Include examples of how you've used these languages in a professional setting. We love seeing candidates who can communicate effectively!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cooper Golding
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the company’s values and how they align with your own. Brush up on Salesforce and any relevant administrative tasks, as these will likely come up during the conversation.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills. Practice answering common interview questions in both languages. This will not only show your proficiency but also your confidence in handling customer queries in a bilingual environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully handled customer complaints or managed orders. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.