At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, problem-solving abilities, and a desire to learn.
Location: Skipton Road, Harrogate, HG1 3DP
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings up to 2am, including weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Yeadon employer: Coop Careers
Co-op is an exceptional employer that prioritises the well-being and development of its employees, offering comprehensive benefits such as 36 days of holiday, a generous pension scheme, and access to virtual healthcare services. With a strong commitment to inclusivity and community engagement, Co-op fosters a supportive work culture where team members can thrive and grow their leadership skills while making a positive impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Yeadon
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll need to build relationships with both customers and colleagues. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to discuss your leadership style. Think about how you can support and develop your team while also getting stuck in on the shop floor. Share examples from your past experiences!
✨Tip Number 4
Apply through our website for a smooth process! Remember, no CV is needed, so take advantage of this and focus on showcasing your personality and passion during the assessments.
We think you need these skills to ace Customer Team Leader in Yeadon
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really understand what we're looking for in a Customer Team Leader. Familiarise yourself with the responsibilities and skills mentioned, so you can tailor your application to show us you're the perfect fit!
Show Off Your People Skills:We love candidates who can connect with customers and colleagues alike. In your application, highlight any experiences where you've built positive relationships or led a team. This will help us see how you can contribute to our friendly atmosphere at Co-op.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any unique experiences that make you stand out. We value authenticity!
Apply Through Our Website:Remember, applying is super easy through our website – no CV needed! Just follow the prompts and complete the online assessments. It’s a straightforward process, and we’re excited to see your application come through!
How to prepare for a job interview at Coop Careers
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader at Co-op entails. Familiarise yourself with the responsibilities like coaching your team, delivering great customer service, and managing store operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your ability to connect with others and foster an inclusive environment.
✨Be Ready for Shift Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability. Think about how you can manage early mornings, late evenings, and weekends. Showing that you're flexible and willing to adapt will make you a more attractive candidate.
✨Emphasise Your Commitment to Community
Co-op values community involvement, so think of ways you've engaged with your local area or how you plan to support the Co-op community plan. Sharing your passion for making a difference will resonate well with the interviewers and align with their company values.
