At a Glance
- Tasks: Lead a friendly team, coach members, and ensure excellent customer service.
- Company: Join the Co-op, a community-focused retailer with a supportive culture.
- Benefits: Enjoy 36 days holiday, pension contributions, virtual healthcare, and 30% store discounts.
- Other info: Flexible shifts and full training provided; apply easily via mobile!
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 29000 - 30000 £ per year.
Closing date: 22-12-2025
Location: 1-2 The Parade Northwood Drive, Sittingbourne, ME10 4QJ
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service.
Customer Team Leader in Kent employer: Coop Careers
Co-op is an exceptional employer that prioritises employee growth and well-being, offering a supportive work environment for Customer Team Leaders in Sittingbourne. With benefits such as 36 days of holiday, a generous pension scheme, and access to virtual healthcare services, employees can enjoy a balanced work-life while being part of a friendly team dedicated to customer service excellence. The opportunity for career advancement and the unique Co-op discount on products further enhance the appeal of working with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Co-op's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Customer Team Leader, you'll be guiding others. Think of examples from your past where you've led a team or helped someone out. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let us know why you’d be a great fit for the Customer Team Leader role at Co-op!
We think you need these skills to ace Customer Team Leader in Kent
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Answers:Make sure to read the job description carefully and tailor your responses to highlight how your skills and experiences match what we’re looking for. This shows us that you’re genuinely interested in the role!
Keep It Clear and Concise:While we love a good story, keep your answers clear and to the point. We appreciate straightforward responses that get right to the heart of what you want to say.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application gets to us directly. Plus, you won’t need a CV, so it’s quick and hassle-free!
How to prepare for a job interview at Coop Careers
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like coaching team members and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to lead and motivate your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to share these stories during the interview to demonstrate your leadership capabilities.
✨Prepare for Shift Patterns
Since the role involves varied shifts, be prepared to discuss your availability. Think about how you can manage early mornings, late evenings, and weekends. Showing flexibility and a willingness to adapt will impress the interviewers and highlight your commitment to the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
