At a Glance
- Tasks: Lead a friendly team, coach members, and deliver excellent customer service.
- Company: Join the Co-op, a community-focused retailer with a supportive culture.
- Benefits: Enjoy 36 days holiday, pension contributions, virtual healthcare, and 30% store discounts.
- Other info: Flexible part-time hours with full training provided; apply easily via mobile!
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 29000 - 31000 £ per year.
Location: St John's Road, St John's, Woking, GU21 1SE
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: 3 evening shifts between 2pm and 10pm, including weekends to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service.
Customer Team Leader in Hampshire employer: Coop Careers
Co-op is an excellent employer for those seeking a rewarding role as a Customer Team Leader in Woking. With a strong commitment to employee development, you will receive full training and ongoing support to advance your career, alongside generous benefits such as 36 days of holiday, a substantial pension contribution, and a 30% discount on store products. Our inclusive work culture fosters teamwork and customer service excellence, making it a fulfilling place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being a Customer Team Leader.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on your leadership skills and how you can support your team. We want to see your personality shine through!
✨Tip Number 3
Dress to impress! Even though it’s a part-time role, showing up in smart attire can make a great first impression. It shows you’re serious about the position and respect the opportunity.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let us know why you’d be a great fit for the Customer Team Leader role. We can’t wait to hear from you!
We think you need these skills to ace Customer Team Leader in Hampshire
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Answers:Make sure to read the job description carefully and tailor your responses to highlight how your skills and experiences align with what we’re looking for in a Customer Team Leader. It’ll make a big difference!
Keep It Clear and Concise:While we love a good story, keep your answers clear and to the point. We appreciate straightforwardness, so focus on the key points that showcase your suitability for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and we’ll take it from there. We can’t wait to hear from you!
How to prepare for a job interview at Coop Careers
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like coaching team members and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to lead and motivate your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to share these stories during the interview to demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations in the store. Practice responses to questions like 'How would you deal with an unhappy customer?' or 'What would you do if a team member wasn't performing well?' This will help you think on your feet during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about the team culture, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you determine if it's the right fit for you.
