At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% employer contributions.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
The predicted salary is between 13.99 - 13.99 £ per hour.
Location: 43 Woolavington Hill, Bridgwater, TA7 8HQ
Pay: £13.99 per hour
Contract: 16 - 39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.
Duties will include working on our Post Office Counters. Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
- Support your store manager by deputising when they're not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
This job would suit people who have:
- A genuine care for the needs of customers and members.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational and problem-solving skills.
- A desire to learn, grow and develop your leadership skills.
- The flexibility to work a range of different shifts.
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Leader in Cowbridge employer: Coop Careers
Co-op is an exceptional employer that prioritises the well-being and growth of its employees, offering comprehensive benefits such as 36 days of holiday, a generous pension scheme, and access to virtual healthcare services. With a strong commitment to inclusivity and community engagement, Co-op fosters a supportive work culture where team members can develop their leadership skills while enjoying a flexible working environment in Harrogate. Join us to be part of a friendly team dedicated to making a positive impact in our local community.
