At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% employer contributions.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
- Why this job: Develop your leadership skills while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
The predicted salary is between 29000 - 31000 £ per year.
Location: 59 Dairyground Road Bramhall, Stockport, SK7 2QW
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Bury employer: Coop Careers
Co-op is an exceptional employer that prioritises the well-being and development of its employees, offering full paid training and dedicated support for career progression. With a strong commitment to inclusivity and community engagement, employees enjoy generous benefits such as 36 days of holiday, a pension scheme with up to 10% contributions, and a 30% discount on all Co-op products, making it a rewarding place to work in Bramhall.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Bury
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be leading a team and interacting with customers daily. Think of examples where you've provided great service or resolved issues.
✨Tip Number 3
Be ready to discuss your leadership style. We’re looking for someone who can coach and support their team while also getting stuck in on the shop floor. Show us how you balance both!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts and let us see your personality shine through!
We think you need these skills to ace Customer Team Leader in Bury
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills:Make sure to showcase any relevant experience or skills that align with the Customer Team Leader role. Whether it’s your people skills or your knack for problem-solving, we want to know how you can contribute to our team!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining our fantastic team at Co-op in no time!
How to prepare for a job interview at Coop Careers
✨Know the Co-op Values
Before your interview, take some time to understand the core values of Co-op. They focus on fairness and community, so think about how you can demonstrate these values in your answers. Share examples from your past experiences that align with their mission.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to lead and support your team. Prepare specific examples of how you've successfully coached or mentored others in previous roles. Highlight your ability to balance leadership with hands-on work on the shop floor.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of scenarios where you had to handle difficult customers or resolve conflicts within a team. Practise articulating your thought process and the outcomes of those situations.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about the team culture, training opportunities, or how they measure success in the Customer Team Leader position.
