At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
The predicted salary is between 29000 - 31000 £ per year.
Location: 6-8-8A Harewood Road Pilgrims Hatch, Brentwood, CM15 9PD
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Brentwood employer: Coop Careers
Co-op is an exceptional employer that prioritises the wellbeing and development of its employees, offering comprehensive benefits such as 36 days of holiday, a generous pension scheme, and access to virtual healthcare services. With a strong commitment to inclusivity and community engagement, Co-op fosters a supportive work culture where team members can thrive and grow in their careers while enjoying a meaningful role in serving their local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Brentwood
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you can fit into our friendly team, so think about examples from your past that show your customer service skills and leadership potential.
✨Tip Number 2
Practice your responses to common interview questions. We’re keen on seeing how you handle challenging situations, so prepare some scenarios where you’ve successfully led a team or resolved a customer issue.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role by asking about team dynamics, training opportunities, and how we support our colleagues’ wellbeing.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, and you won’t need a CV! Just focus on showcasing your personality and passion for customer service.
We think you need these skills to ace Customer Team Leader in Brentwood
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills:Make sure to mention any relevant experience or skills that align with the Customer Team Leader role. Whether it’s your knack for problem-solving or your ability to lead a team, we want to know what makes you a great fit!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and you’ll be on your way to joining our fantastic team at Co-op.
How to prepare for a job interview at Coop Careers
✨Know the Company Values
Before your interview, take some time to understand Co-op's values and mission. They focus on fairness and community, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you genuinely care about their ethos.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to lead and support your team while also providing excellent customer service. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. This will show that you have the right skills for the role.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Think about your flexibility and how you can adapt to different working hours. This shows that you're committed and ready to meet the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they support career growth. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
