At a Glance
- Tasks: Lead a friendly team, coach members, and ensure excellent customer service.
- Company: Join the Co-op, a community-focused organisation with a supportive culture.
- Benefits: Enjoy 36 days holiday, a pension plan, virtual healthcare, and 30% store discounts.
- Other info: Flexible shifts with full training provided; apply easily via mobile!
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 13.99 - 13.99 £ per hour.
Location: 43 Woolavington Hill, Bridgwater, TA7 8HQ
Pay: £13.99 per hour
Contract: 16 - 39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.
Duties will include working on our Post Office Counters.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager.
Customer Team Leader in Barry employer: Coop Careers
Co-op is an excellent employer that prioritises employee growth and well-being, offering dedicated support for career advancement alongside generous benefits such as 36 days of holiday and a pension plan with up to 10% contribution. The work culture is friendly and collaborative, making it a rewarding environment for Customer Team Leaders in Bridgwater, where you can enjoy a fulfilling role while benefiting from a 30% discount on all Co-op products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Barry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coop Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coop Careers and let us see your personality shine through!
We think you need these skills to ace Customer Team Leader in Barry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coop Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Coop Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coop Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coop Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coop Careers will surely appreciate.
