Lead Account Manager in Fivemiletown

We have an opportunity for a Lead Account Manager to join the team at Cooneen Defence, Fivemiletown on a permanent basis. The successful person will manage existing contracts to achieve annual sales and gross margin targets, meet KPIs & SLAs, deliver excellent customer service and satisfaction, and ensure successful contract retention.

Responsibilities

• Manage existing Cooneen Defence contracts and deliver on annual sales and gross margin targets.
• Ensure all contracts meet contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Plan and monitor the critical path from order to delivery, ensuring production stays on schedule.
• Maintain regular contact with customers to review account activity such as order status updates, order forecasts, change to product requirements etc.
• Resolve customer complaints and escalations promptly, putting corrective actions in place where needed.
• Lead contract review meetings with customers and manage contract extensions and re-tenders.
• Lead early tender preparation meetings (minimum two years prior to re-tender) to ensure a strategic approach to current products, potential tender requirements, and pricing development.
• Prepare and manage the overhead budget for your business area.
• Manage and support the Account Coordinator.
• Provide leadership and direction to your team (account coordinator) to include assigning and regularly reviewing KPIs and objectives, Role Cards and Training Plans.
• Ensure your team receives regular and relevant feedback on their performance including a twice yearly appraisal.
• Produce weekly and monthly reports, including updates for the Senior Contracts Manager.

This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation.

Reward

At the Cooneen Group, we focus on the wellbeing of our employees. In addition to a competitive rate of pay and work within a modern and comfortable environment, you'll receive a generous 35 days annual leave, private healthcare cash plan for you and your dependents, and lunchtime finish on Fridays. Facilities at our include a subsidised canteen, where complimentary fresh fruit, tea, coffee and filtered water are provided each day. Other benefits include employee assistance program, Royal London pension, paid refer a friend scheme, and employee social club.

Requirements

Essential

• Proven experience in a similar role, for example contract management in a business to business capacity.
• Demonstrable experience within a manufacturing, construction or retail business.
• Proficient in the use of full Microsoft Office suite.
• Experience in Critical Paths, production scheduling, order management.
• Has experience of dealing with customers, both remotely (via phone and email) and in person.
• People Management experience.

Desirable

• Experience of working in the defence market.
• Experience in producing Excel worksheet-based Reports.
• Experience in manufacturing, in particular defence or military clothing.
• Qualification, ideally in a business, manufacturing or construction related discipline.
• Educated to A-level or equivalent including English and Mathematics.
• Line management experience.

Other material Requirements

• Occasional business-related travel within UK and Europe.
• Willing if required, to undertake a CRB Check.

About The Cooneen Group

Cooneen Group is one of the largest and most diversified garment manufacturers in Europe. We are a successful, stable group of companies operating in a range of clothing markets globally. Our group is comprised of over 250 employees employed across four individual companies bringing innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed customers' expectations. Each business unit focuses on delivering outstanding garment solutions for clients with very specific garment requirements.

The Cooneen Group is an Equal Opportunities Employer. We reserve the right to enhance criteria on shortlisting.

Skills: Aftersales, Business Development, Contract Management