The Duty Manager at Coombe Abbey Hotel is responsible for overseeing the daily operations of the venue to ensure efficient and effective service delivery. This role involves managing and supporting the hotel team, maintaining operational standards, and acting as a primary point of contact for staff and guests during shifts.
The Duty Manager is tasked with resolving operational issues, ensuring guest satisfaction, and upholding the highest standards of hospitality throughout the hotel.
Key Responsibilities
- Oversee and co-ordinate daily operations across all departments, ensuring a seamless experience for guests.
- Act as the primary point of contact for staff and guests, handling queries, requests, and resolving issues promptly and professionally.
- Support and motivate the team, providing leadership and guidance to maintain high performance and morale.
- Conduct regular checks across the property to ensure cleanliness, presentation, and compliance with health and safety standards.
- Manage guest relations by responding to feedback, resolving complaints, and ensuring satisfaction.
- Ensure all hotel policies and procedures are followed, including financial processes such as cash handling and reporting.
- Co-ordinate with department managers to ensure operational efficiency during peak times and events.
- Monitor and address any maintenance issues or emergencies, escalating as needed to senior management.
- Assist with staff training and development, ensuring all team members deliver exceptional service.
- Maintain accurate records and reports as required by senior management.
- Conduct daily checks on all outlets, including the Café, Artisan Market, and Hermit's Hollow, ensuring smooth operations and compliance with standards.
- Co-ordinate linen collection and delivery for St Mary's Guild Hall, ensuring timely and efficient service.
- Assist with stock management for events at St Mary's Guild Hall when needed, ensuring supplies are available as required.
Qualifications and Skills
- Proven experience in a supervisory or management role within the hospitality industry.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent customer service and communication skills, with the ability to handle guest interactions professionally.
- A proactive and solution-focused approach to problem-solving.
- Strong organisational and time-management skills with attention to detail.
- Knowledge of health and safety regulations and hotel operations.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
This includes weekend and evening/night work
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