At a Glance
- Tasks: Lead client accounts, manage budgets, and create standout social strategies.
- Company: Coolr is a vibrant social media agency connecting brands with audiences globally.
- Benefits: Enjoy hybrid working, 25 days leave, private healthcare, and weekly team socials.
- Other info: Embrace a supportive culture that values diversity and encourages personal growth.
- Why this job: Join a dynamic team focused on creativity and cultural impact in the social media space.
- Qualifications: Experience as a Senior Account Director in a social-first or creative agency is essential.
The predicted salary is between 104000 - 136000 £ per year.
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.
The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a Senior Account Director to join our dynamic Client Services team. We're looking for someone who can bring a wealth of experience, strategic know-how, and a genuine love for all things social, plus a real ambition to create standout, creative work. You’ll be working closely with our Associate Directors and Client Partners to deliver great service and help grow some of our most exciting and established client accounts.
The job
- Responsible for the overview and successful running of all activity on allocated client accounts.
- Building and maintaining positive client relationships to encourage retention and successful increase of scope.
- Leading on crisis management, being solution focused in approach and escalating where necessary
- Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
- Working closely with departments across the agency to develop and create the best work.
- Setting the strategy for individual accounts with the support of the internal strategy team. Reviewing this regularly to ensure we are staying true to the approved strategic direction.
- Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
- Line management of the team, supporting and leading them in their career development and respective roles.
What We Are Looking For
A proven Senior Account Director or Account Director from a social-first or creative agency background. B2B and B2C experience is a bonus.
- Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
- Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
- Inspiring team leader with a supportive, hands-on management style.
- Skilled at juggling multiple clients and allocating internal resources efficiently.
- Deep understanding of social platforms, trends, and cultural moments.
- Proactive, solutions-focused, and consistently willing to go above and beyond.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr.
- A benchmarked salary reflective of your experience and in line with our salary bandings.
- Hybrid working. We work 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office.
- Private Healthcare cover, Cycle to work scheme, Tech scheme + more
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
- Dog friendly office
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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Senior Account Director in London employer: Coolr
Join our dynamic Strategy team as a Social Data & Insights Manager, where you'll transform social data into actionable insights that drive client success. We pride ourselves on a collaborative work culture that fosters creativity and innovation, offering hybrid working options, generous annual leave, and unique wellbeing initiatives to support your personal and professional growth. With access to cutting-edge tools and a commitment to employee development, this role provides an exciting opportunity to make a meaningful impact in the world of social media analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Director in London
✨Tip Number 1
Familiarise yourself with Coolr's client portfolio and recent campaigns. Understanding their work with brands like Burger King and Deliveroo will help you speak confidently about how you can contribute to their success.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams and projects in the past. Highlighting your ability to inspire and support others will resonate well with Coolr's team-oriented culture.
✨Tip Number 3
Stay updated on the latest social media trends and cultural moments. Being able to discuss current events and how they impact social strategies will demonstrate your passion for the industry and your proactive approach.
✨Tip Number 4
Network with current or former employees of Coolr on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Senior Account Director.
We think you need these skills to ace Senior Account Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in social media and account management. Use specific examples of successful campaigns you've led or contributed to, especially those that demonstrate your strategic thinking and client relationship skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for social media and creativity. Mention why you want to work at Coolr specifically and how your values align with their culture. Highlight your leadership style and how it can benefit their team.
Showcase Your Understanding of the Industry:Demonstrate your knowledge of current social media trends and cultural moments in your application. This could be through discussing recent campaigns that inspired you or how you would approach a specific challenge in the industry.
Proofread and Edit:Before submitting your application, carefully proofread all documents. Look for grammatical errors, typos, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Coolr
✨Showcase Your Strategic Thinking
As a Senior Account Director, you'll need to demonstrate your ability to set and review strategies for client accounts. Prepare examples of how you've successfully developed and implemented strategies in previous roles, especially in social media contexts.
✨Build Rapport with Interviewers
Since strong client relationships are key in this role, focus on building rapport with your interviewers. Be personable, listen actively, and engage in meaningful conversations about their agency culture and values.
✨Highlight Crisis Management Skills
Crisis management is a crucial part of the job. Be ready to discuss specific instances where you've effectively managed crises, showcasing your solution-focused approach and ability to remain calm under pressure.
✨Demonstrate Knowledge of Social Trends
Coolr values a deep understanding of social platforms and cultural moments. Stay updated on current trends and be prepared to discuss how they can impact client strategies, showing that you're not just knowledgeable but also passionate about the industry.
