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- Tasks: Manage social media feeds for a leading airline and engage with the community.
- Company: Coolr, an independent social media agency with a vibrant culture.
- Benefits: Hybrid working, 25 days leave, wellbeing days, and private healthcare.
- Why this job: Join a creative team and help brands connect with their audiences at scale.
- Qualifications: 2+ years in community or social media management and strong communication skills.
- Other info: Dog-friendly office with weekly socials and a focus on diversity and inclusion.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Who are Coolr? We are an independent social media agency and team of creatives, social experts, content publishers and change makers. Our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world.
About the role: We are looking for an experienced community manager to look after the social feeds of a prominent airline on a partâtime basis. This role would be ideal for someone looking to work remotely and does not require presence in the office. This role will be for approximately 5 hours per day, 5 days a week.
The job:
- Moderate six social platforms (Meta, X, LinkedIn, YouTube and TikTok)
- Monitor comments and direct messages to ensure a safe and positive community environment
- Remove spam, abusive or offensive content in line with guidelines
- Identify emerging issues or trends within the community
- Escalate any potential risks or sensitive issues appropriately
- Respond to inbound customer queries in a timely and professional manner
- Triage queries to customer service where required
- Manage complaints in line with approved frameworks and processes
- Report into a Senior Creative within the Content & Community team
- Engage with clients via chat where needed
What we are looking for:
- 2+ years experience as a community manager, social media manager or social exec
- Comfortable using Meta, X, LinkedIn, YouTube and TikTok and familiarity with their interfaces
- Experience using social media posting management platforms like Meta Business Manager, Sprout, Hootsuite etc
- Clientâfacing experience and great communication skills and time management
- Any prior experience with using AI to help with community management (not essential)
A Coolr Offer: We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr:
- A benchmarked salary reflective of your experience and in line with our salary bandings
- Hybrid working â we work 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday Day off â an extra day to celebrate your big day
- Wellbeing Day off â another extra day with a ÂŁ50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office
- Private Healthcare cover, Cycle to work scheme, Tech scheme & more
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come
- Dog friendly office
Coolr Culture: We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating groundâbreaking, awardâwinning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I: Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world's best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
Community Manager in London employer: Coolr
Contact Detail:
Coolr Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Community Manager in London
â¨Tip Number 1
Get your social media game on point! Familiarise yourself with the platforms Coolr uses, like Meta and TikTok. Show us you know how to engage and moderate effectively by sharing examples of your past work in community management.
â¨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a community manager.
â¨Tip Number 3
Be ready to showcase your communication skills! During interviews, be prepared to discuss how you've handled tricky situations in the past. We want to see how you keep communities safe and positive.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Coolr team and ready to dive into the world of social media with us.
We think you need these skills to ace Community Manager in London
Some tips for your application đŤĄ
Show Your Passion for Community Management: When you're writing your application, let us see your enthusiasm for community management shine through! Share specific examples of how you've engaged with communities in the past and what makes you excited about this role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience with the social platforms mentioned and any tools you've used that align with our needs. We love seeing candidates who take the time to connect their skills to what we're looking for!
Be Professional Yet Approachable: While we want to see your personality, remember to keep it professional. Use a friendly tone but ensure your application is polished and free from errors. This shows us you care about the details, which is crucial for a Community Manager!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about Coolr and our culture!
How to prepare for a job interview at Coolr
â¨Know Your Platforms
Make sure youâre well-versed in the social media platforms mentioned in the job description. Familiarise yourself with their interfaces and features, especially Meta, X, LinkedIn, YouTube, and TikTok. Being able to discuss your experience with these platforms will show that youâre ready to hit the ground running.
â¨Showcase Your Community Management Skills
Prepare examples of how you've successfully managed online communities in the past. Highlight your ability to moderate content, handle customer queries, and identify trends. This will demonstrate your hands-on experience and understanding of what it takes to maintain a positive community environment.
â¨Communicate Like a Pro
Since this role involves client-facing interactions, practice your communication skills. Be ready to discuss how youâve effectively engaged with clients or handled complaints in previous roles. Clear and professional communication is key, so think of specific instances where you excelled in this area.
â¨Embrace the Coolr Culture
Familiarise yourself with Coolrâs values and culture. They emphasise teamwork, inclusivity, and pushing boundaries. During the interview, express how your personal values align with theirs and share how you can contribute to their mission of creating impactful campaigns. This will show that youâre not just looking for a job, but a place where you can thrive.