At a Glance
- Tasks: Manage social media feeds for a leading airline and engage with the community.
- Company: Join Coolr, an innovative social media agency working with top brands.
- Benefits: Enjoy hybrid working, 25 days leave, and wellness perks.
- Other info: Dynamic culture with weekly socials and a dog-friendly office.
- Why this job: Be part of a creative team making brands shine on social media.
- Qualifications: 2+ years in community management and strong communication skills.
The predicted salary is between 13 - 16 € per hour.
Who are Coolr? We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world.
About the role
We are looking for an experienced community manager to look after the social feeds of a prominent airline on a part‑time basis. This role would be ideal for someone looking to work remotely and does not require presence in the office. This role will be for approximately 5 hours per day, 5 days a week.
The job:
- Moderate six social platforms (Meta, X, LinkedIn, YouTube and TikTok)
- Monitor comments and direct messages to ensure a safe and positive community environment
- Remove spam, abusive or offensive content in line with guidelines
- Identify emerging issues or trends within the community
- Escalate any potential risks or sensitive issues appropriately
- Respond to inbound customer queries in a timely and professional manner
- Triage queries to customer service where required
- Manage complaints in line with approved frameworks and processes
- Report into a Senior Creative within the Content & Community team
- Engage with clients via chat where needed
What we are looking for:
- 2+ years experience as a community manager, social media manager or social exec
- Comfortable using Meta, X, LinkedIn, YouTube and TikTok and familiarity with their interfaces
- Experience using social media posting management platforms like Meta Business Manager, Sprout, Hootsuite etc
- Client‑facing experience and great communication skills and time management
- Any prior experience with using AI to help with community management (again, not essential)
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr:
- A benchmarked salary reflective of your experience and in line with our salary bandings
- Hybrid working – we work 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office
- Private Healthcare cover, Cycle to work scheme, Tech scheme & more
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come
- Dog friendly office
Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‑breaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
Community Manager employer: Coolr
At Coolr, we pride ourselves on being an independent social media agency that fosters a vibrant and inclusive work culture. As a Community Manager, you'll enjoy the flexibility of remote work while engaging with a diverse team dedicated to pushing creative boundaries and supporting each other's growth. With competitive benefits like a benchmarked salary, generous leave policies, and regular team socials, Coolr is committed to creating a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Tip Number 1
Get your social media game on point! Familiarise yourself with the platforms Coolr uses, like Meta and TikTok. Show us you know how to engage and moderate effectively by sharing examples of your past experiences.
✨Tip Number 2
Don’t just sit back and wait for the interview; be proactive! Follow Coolr on social media, engage with their posts, and even share your thoughts on current trends in community management. This shows us you're genuinely interested.
✨Tip Number 3
Prepare for the unexpected! Think about potential issues that could arise in community management and how you'd handle them. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Coolr team!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for social media and community management shine through. We want to see that you’re not just looking for a job, but that you genuinely care about connecting brands with their audiences.
Tailor Your Experience:Make sure to highlight your relevant experience in community management or social media roles. Use specific examples that demonstrate your skills with platforms like Meta, X, LinkedIn, YouTube, and TikTok. We love seeing how you've made an impact in previous roles!
Be Professional Yet Approachable:Your written application should reflect the balance of professionalism and approachability we value at Coolr. Use a friendly tone while maintaining clarity and professionalism, as this mirrors the way we engage with our clients and communities.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our Coolr family!
How to prepare for a job interview at Coolr
✨Know Your Platforms
Make sure you’re well-versed in the social media platforms mentioned in the job description. Familiarise yourself with their interfaces and features, especially Meta, X, LinkedIn, YouTube, and TikTok. Being able to discuss your experience with these platforms will show that you’re ready to hit the ground running.
✨Showcase Your Community Management Skills
Prepare examples of how you've successfully managed online communities in the past. Highlight your ability to moderate content, handle customer queries, and identify trends. This will demonstrate your hands-on experience and understanding of what it takes to maintain a positive community environment.
✨Communicate Effectively
Since this role involves client-facing interactions, practice articulating your thoughts clearly and professionally. Think about how you would respond to various customer queries or complaints, and be ready to showcase your communication skills during the interview.
✨Embrace the Coolr Culture
Familiarise yourself with Coolr's values and culture. Be prepared to discuss how you can contribute to their mission of creating a safe and inclusive environment. Showing that you align with their ethos will make you a more attractive candidate.
