At a Glance
- Tasks: Transform social data into actionable insights and craft compelling performance narratives.
- Company: Join a vibrant social media agency with big-name clients like Burger King and Deliveroo.
- Benefits: Enjoy hybrid working, 25 days leave, private healthcare, and fun office perks.
- Other info: Dynamic culture focused on collaboration, creativity, and personal growth.
- Why this job: Be part of a team that shapes the future of social media marketing.
- Qualifications: Experience in social insights, strong analytical skills, and proficiency in reporting tools.
The predicted salary is between 40000 - 50000 € per year.
About Coolr
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. We are growing rapidly. In 2026, we have ambitious plans to become the stand‑out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About The Role
We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
The job includes:
- Collating and processing high volumes of social‑first performance data (engagements, CTR, CPRs, etc.)
- Monitoring and reporting on performance, both from a campaign perspective and for always‑on activity
- Distilling clear actions and insight through the data, making recommendations and presenting findings in a client‑facing manner
- Crafting clear performance analysis and narratives in reporting
- Working closely with a team of strategists to develop data‑driven work for current clients and new business prospects
- Assisting account teams on reporting for ad hoc reports and monthly/weekly reports
- Creating social dashboards to help aid and manage reporting across the agency—client‑specific and updated in real time to pull results efficiently
- Developing an agency proposition on reporting and 'which metrics matter,' allowing us to advise our clients in the best way possible
- Creating data‑driven insights for the agency and integrating these into white papers and articles for external media outlets
What we are looking for:
- Proven experience in a social insights or analytics role within a social, creative, or media agency
- Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data
- Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
- Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis‑led analysis to drive insight
- Proficiency across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms
- Confidence using native social platform analytics and ads tools, such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents
- Experience with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public, and related sources
- Able to provide technical and analytical support to marketing, analytics, and strategy teams—helping interpret data, design experiments, and translate findings into action
- Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis
- Passionate about social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations
- Highly organised and able to work to tight deadlines, with natural curiosity about brands, culture, and how the two intersect
A Coolr Offer
- A benchmarked salary reflective of your experience and in line with our salary bandings
- Hybrid working: 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday day off – an extra day to celebrate your big day
- Wellbeing day off – an extra day with a £50 voucher to support your wellbeing
- Free breakfast, snacks and drinks in the office
- Private healthcare cover, cycle to work scheme, tech scheme and more
- Weekly socials, book club, social club and more to come
- Dog friendly office
Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‑breaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Social Insights Manager employer: Coolr Social
At Coolr, we pride ourselves on being an independent social media agency that thrives on creativity and collaboration. Our vibrant work culture fosters innovation and supports personal growth, offering employees opportunities to engage with high-profile clients while enjoying benefits like hybrid working, generous leave policies, and a dog-friendly office. Join us in our mission to become the leading social agency globally, where your insights will directly influence impactful campaigns and help shape the future of social media marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Social Insights Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work and insights. This is your chance to shine and demonstrate how you can turn social data into actionable insights, just like we do at StudySmarter.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to social insights. Think about how you would present data findings to clients and be ready to discuss your experience with tools like Sprinklr and Brandwatch.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your passion for social media and how you can contribute to our mission of connecting brands with their audiences.
We think you need these skills to ace Social Insights Manager
Some tips for your application 🫡
Show Your Passion for Social Media:When you're writing your application, let your love for social media shine through! We want to see how you connect with brands and culture, so share your thoughts on emerging platforms and trends that excite you.
Be Data-Driven:Since the role is all about turning social data into insights, make sure to highlight your experience with analytics tools and data interpretation. Use specific examples to show how you've used data to drive decisions in past roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with what we’re looking for. Show us why you’re the perfect fit for the Social Insights Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coolr Social
✨Know Your Data
As a Social Insights Manager, you'll be dealing with a lot of social data. Make sure you brush up on your knowledge of key metrics like engagement rates and CTRs. Familiarise yourself with tools like Sprinklr and Brandwatch, and be ready to discuss how you've used them in past roles.
✨Craft Your Narrative
You'll need to present findings in a client-facing manner, so practice crafting clear narratives from data. Think about how you can distil complex insights into actionable recommendations. Prepare examples of how you've done this before, as storytelling is key in this role.
✨Showcase Your Technical Skills
Highlight your advanced Excel skills and experience with audience segmentation tools. Be prepared to discuss specific projects where you've built dashboards or automated data pipelines. This will demonstrate your technical prowess and ability to turn data into insights.
✨Embrace the Culture
Coolr values a collaborative and supportive culture. During your interview, express your passion for social media and how you thrive in team environments. Share examples of how you've worked closely with strategists or account teams to drive results, showing that you're a great fit for their team-oriented approach.
